Business Services Center Supervisor

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 167,000 - 257,000; Full time

Benefits offered by this job

Competitive salary in AED

Healthcare package

Generous leave policy

Incentive programs

Job summary

Wynn Al Marjan Island is seeking a Supervisor – Business Services Center to lead the resort's support team in Ras Al Khaimah. The role focuses on training, performance management, and ensuring smooth daily workflows to meet Wynn's elevated service standards.

You will coordinate with internal departments and vendors, driving process improvements while upholding luxury hospitality guidelines and regulatory requirements. A background in luxury hospitality is preferred.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, or related field.
• 2-4 years of experience in business services or administrative roles, preferably in luxury hospitality.
• Supervisory experience required and strong leadership.

Responsibilities

• Lead and manage Business Services Center representatives to ensure accuracy and timeliness.
• Provide training, coaching, and feedback to maintain service standards.
• Oversee daily workflows including documentation, procurement, and vendor coordination.
• Ensure compliance with Wynn policies and UAE regulations.
• Act as escalation point for internal stakeholders and resolve issues promptly.

Skills

Leadership

Communication

Organizational skills

MS Office proficiency

Hospitality systems

Problem-solving

Adaptability

Education

Bachelor's degree in Business Administration or related field

Tools

MS Office

Hospitality systems

Job description

Job Description

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking a Supervisor – Business Services Center to join the resort’s Business Services Center team.

Responsibilities

The primary duties and responsibilities of this role are:

• Lead and manage Business Services Center representatives, ensuring tasks are completed accurately and on time.
• Provide training, coaching, and performance feedback to maintain Wynn’s service standards.
• Oversee daily workflows, including documentation, procurement, and vendor coordination.
• Ensure compliance with Wynn policies and UAE regulations.
• Act as an escalation point for internal stakeholders, resolving issues promptly and professionally.
• Maintain strong relationships with internal departments and external vendors.
• Identify opportunities to streamline operations and enhance efficiency.
• Support the Assistant Manager in implementing best practices and new initiatives.
• Prepare and review operational reports for management.
• Monitor team performance and ensure adherence to KPIs.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor’s degree in Business Administration, Hospitality Management, or related field.
• 2-4 years of experience in business services or administrative roles, preferably in luxury hospitality.
• Supervisory experience required.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office and hospitality systems.
• Problem-solving and decision-making capabilities.
• Commitment to Wynn’s luxury standards and guest-centric approach.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and accuracy.
• Adaptability and continuous improvement mindset.

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.