Head Of Student Success Unit

Universitätsklinikum Bonn; Sharjah; On-site; AED 260,000 - 480,000; Full time

Job summary

Universitätsklinikum Bonn is seeking a Head of the Student Success Unit to lead and develop programs enhancing student progress, engagement, and retention. You will oversee early-alert systems, coordinate with colleges, and drive strategies for student support and success across the university.

The role requires strategic leadership, data-driven decision making, and collaboration with academic and administrative units to ensure timely and integrated student services.

Qualifications

• Master’s degree in a relevant field required.
• Professional qualifications or certifications preferred.
• 5–7 years of relevant experience in higher education, student affairs, student success, or student support services.

Responsibilities

• Lead the Student Success Unit and oversee implementation of plans and initiatives.
• Develop unit strategy and operational plan; monitor implementation and evaluate objectives.
• Promote student success, persistence, retention, and graduation initiatives.
• Oversee early-alert system and ensure timely interventions for at-risk students.
• Coordinate with colleges and units to provide integrated student support services.
• Establish procedures for case management, referrals, follow-ups and closures.
• Oversee student guidance, advising, and referrals to university services.
• Maintain coordination with Deans, Chairs, and faculty for additional support.
• Oversee orientation, transition, and integration programs for new students.
• Develop workshops and activities for student skills development and success.
• Analyze performance data and use findings to improve programs.
• Prepare periodic reports on unit performance and outcomes.
• Monitor student satisfaction and identify improvement opportunities.
• Lead awareness initiatives about student support services.
• Organize events and promote student participation.
• Collaborate with units to improve student experience and success.
• Monitor trends in student success and implement best practices.

Skills

Leadership

Strategic Planning

Operational Planning

Student Success Program Management

Academic Advising and Guidance

Case Management and Early Intervention

Student Data Analysis and Performance

Report Writing and Presentation

Communication and Relationship-Build

Cross-Functional Coordination

Problem Solving

Project Management

Team Management

Organization and Time Management

University Information Systems

Confidentiality and Data Protection

Proficiency in Arabic and English

Education

Master’s degree in Higher Education, Student Affairs, Educational Administration, Counseling, Psychology, Management, or related field

Professional qualifications or certifications in student success, academic advising, or related field

Job description

Job Description:

The Head of Student Success Unit is responsible for leading, developing, and overseeing all student success programs and initiatives to enhance students’ academic progress, engagement, retention, and successful completion of their studies.

The position leads the development and implementation of student success strategies, early-alert and intervention systems, and student support initiatives. The role also oversees the follow-up of students at risk of academic difficulty and coordinates with colleges and relevant academic and administrative units to ensure the provision of integrated, effective, and timely student support services

Responsibilities

• Lead the Student Success Unit and oversee the implementation of its plans, programs, and initiatives in alignment with the University’s strategic objectives.
• Develop the Student Success Unit strategy and operational plan, monitor implementation, and evaluate the achievement of established objectives.
• Develop and implement programs and initiatives that promote student success, persistence, retention, and graduation.
• Oversee the implementation and monitoring of the early-alert system to identify students at risk of academic difficulty or withdrawal and ensure timely and appropriate interventions.
• Oversee the development and implementation of individualized student support and intervention plans in coordination with colleges, faculty members, and relevant University units.
• Establish and monitor procedures and standards for student case management, referrals, follow-up, and case closure.
• Oversee the provision of student guidance, advising, and support services and ensure appropriate referrals to relevant University services when required.
• Maintain continuous coordination with Deans, Department Chairs, faculty members, and relevant University units regarding students requiring additional support or follow-up.
• Oversee orientation, transition, and student integration programs for new students.
• Develop and oversee workshops, programs, and activities that contribute to student skills development and academic and personal success.
• Analyze student performance data and success indicators and use findings to enhance the Unit’s programs and services.
• Prepare periodic reports and statistics on the Unit’s performance and the outcomes of student success programs and submit them to the relevant management.
• Monitor student satisfaction with the Unit’s services, analyze feedback and survey results, and identify opportunities for continuous improvement.
• Lead awareness initiatives related to student success and available student support services and resources.
• Oversee the organization of Student Success Unit events and activities and promote student participation.
• Establish effective working relationships with academic and administrative units and student service centers to ensure the integration and effectiveness of student support services.
• Develop and review policies, procedures, guidelines, and forms related to the operations of the Student Success Unit and contribute to their continuous improvement.
• Supervise Unit staff, assign responsibilities, monitor performance, and identify training and professional development needs.
• Represent the Student Success Unit in relevant University committees, meetings, and initiatives, as assigned.
• Collaborate with relevant University units to develop initiatives aimed at improving the student experience and enhancing student success.
• Monitor current trends and best practices in student success and retention and recommend and implement practices appropriate to the University’s needs.
• Perform other related duties as assigned by senior management

Qualifications

Qualifications

Master’s degree in Higher Education, Student Affairs, Educational Administration, Counseling, Psychology, Management, or a related field.

Professional qualifications or certifications in student success, academic advising, student affairs, or a related field are preferred.

Experience

• 5–7 years of relevant experience in higher education, student affairs, student success, academic advising, or student support services.
• Demonstrated experience in managing or leading student success programs and initiatives.
• Experience in managing and monitoring early-alert and student intervention systems.
• Experience in analyzing student data, preparing reports, and developing performance indicators.
• Demonstrated supervisory and administrative experience, preferably with experience in leading a team

Skills & Competencies

• Leadership and Management
• Strategic and Operational Planning
• Student Success Program ManagementAcademic Advising and Guidance
• Case Management and Early Intervention
• Student Data Analysis and Performance Monitoring
• Report Writing and Presentation Skills
• Communication and Relationship-Building Skills
• Cross-Functional Coordination and Collaboration
• Problem Solving and Decision-Making
• Project and Initiative Management
• Team Management and Staff Development
• Organization and Time Management
• University Information Systems
• Confidentiality and Student Data Protection
• Proficiency in Arabic and English

Requirements