Strategic Technical Sales & Accounts Coordinator

NAFFCO Careers; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

NAFFCO Careers seeks a proactive and organised professional with a flair for sales, a strong technical background, and excellent communication abilities to support our sales operations and coordinate client accounts.

As a key link between customers, sales, and technical teams, the successful candidate will contribute to business growth, provide outstanding customer service, and ensure smooth execution of sales processes.

Qualifications

• Demonstrated selling skills in a B2B environment with a customer-oriented mindset.
• Strong technical aptitude to discuss products/services and interpret specifications.
• Outstanding written and verbal communication skills for diverse audiences.
• Experience using CRM systems and proficiency in Word, Excel, PowerPoint.

Responsibilities

• Coordinate and support the sales process from initial enquiry to order fulfilment, ensuring clear communication between internal departments and external clients.
• Prepare and deliver accurate technical quotations and proposals, using your technical knowledge to address client requirements.
• Engage with customers to understand their needs, provide detailed product or service information, and resolve queries promptly and professionally.
• Assist the sales team by preparing presentations, technical documentation, and reports tailored to customer specifications.
• Maintain up-to-date records in the CRM system to enable effective sales tracking, forecasting, and reporting.
• Monitor and follow up on order status, keep customers informed on progress, and facilitate problem-solving where necessary to ensure customer satisfaction.
• Work closely with technical, logistics, and after-sales teams to ensure seamless handover from sales to project execution.
• Participate in sales meetings, technical training, and product demonstrations as required.

Skills

Selling skills

Technical aptitude

Communication

CRM systems

MS Office

Education

Bachelor’s degree in Business or Engineering

Tools

CRM

Microsoft Office

Job description

NAFFCO Careers seeks a proactive and organised professional with a flair for sales, a strong technical background, and excellent communication abilities to support our sales operations and coordinate client accounts.

As a key link between customers, sales, and technical teams, the successful candidate will contribute to business growth, provide outstanding customer service, and ensure smooth execution of sales processes.