Strategic Key Account CSM – Fintech SaaS, UAE

Pemo; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Pemo in Dubai is seeking a seasoned Key Account Customer Success Manager to own a portfolio of strategic accounts across the UAE. You will drive renewals, expansions, and cross-sell opportunities, while delivering executive-level reviews with CFOs and founders to demonstrate Pemo's value.

You will lead onboarding, adoption, and ongoing success for multi-entity finance teams, coordinate with Sales, Product, and Compliance, and make regular on-site visits to key customers across the UAE.

Qualifications

• 5+ years of experience in Customer Success, Account Management, or similar.
• Proven ability to own renewals and expansions within strategic accounts.
• Experience working with customers in the UAE market.
• Comfortable engaging senior stakeholders (CFOs, founders) and leading exec reviews.
• Strong commercial instinct to identify expansion and risk signals early.

Responsibilities

• Own the full lifecycle of Key Accounts portfolio from activation to renewal and expansion.
• Drive adoption across the platform including bill pay, approvals, and accounting integrations.
• Own retention and expansion against an NRR target, leading renewal processes.
• Lead executive-level business reviews (QBRs) tying Pemo's value to customer growth.
• Build and execute account success plans tailored to goals and risks.
• Act as trusted advisor to senior stakeholders with data-driven recommendations.
• Spot churn risk early and coordinate cross-functional interventions.
• Partner closely with Sales, Product, and Compliance; voice of key accounts internally.

Skills

Customer Success

Account Management

C-Level Stakeholders

Negotiation

Data-driven

Renewals & Expansion

Education

Bachelor's degree in Business Administration

Tools

Vitally

HubSpot

Salesforce

Zendesk

Job description

Pemo in Dubai is seeking a seasoned Key Account Customer Success Manager to own a portfolio of strategic accounts across the UAE. You will drive renewals, expansions, and cross-sell opportunities, while delivering executive-level reviews with CFOs and founders to demonstrate Pemo's value.

You will lead onboarding, adoption, and ongoing success for multi-entity finance teams, coordinate with Sales, Product, and Compliance, and make regular on-site visits to key customers across the UAE.