Strategic Enterprise Customer Success Manager

Tanqeeb; Abu Dhabi; On-site; AED 300,000 - 600,000; Full time

Job summary

Salesforce is seeking a motivated Customer Success Manager (CSM) to be the primary contact for our largest Signature Success customers. You will shepherd accounts, align business goals with Salesforce solutions, and maintain ongoing health and renewal readiness.

The ideal candidate has 8+ years in technical customer success or SaaS, exceptional English and Arabic communication, and proven cross‑functional leadership.

Qualifications

• 8+ years in technical customer success, SaaS platform use, or project leadership.
• Exceptional English & Arabic communication and presentation skills at executive level.
• Ability to translate complex technical concepts into business terms.
• Experience leading cross-functional teams to resolve customer needs or projects.
• Fluency in both Arabic and English is essential.

Responsibilities

• Own orchestration of all Signature deliverables, experience, renewal, and expansion.
• Maintain stakeholder relationships with customer IT and business leadership.
• Help customers achieve business goals on Salesforce by guiding feature adoption.
• Advise on adoption of new Salesforce features and release guidance.
• Collaborate with Sales, Engineering, and Product Management to drive success and revenue.

Skills

English & Arabic communications

Stakeholder management

SaaS domain expertise

Technical background

Cross-functional leadership

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Job description

Salesforce is seeking a motivated Customer Success Manager (CSM) to be the primary contact for our largest Signature Success customers. You will shepherd accounts, align business goals with Salesforce solutions, and maintain ongoing health and renewal readiness.

The ideal candidate has 8+ years in technical customer success or SaaS, exceptional English and Arabic communication, and proven cross‑functional leadership.