Customer Success Manager – Arabic Speaker

Salesforce; Dubai; Hybrid; AED 240,000 - 420,000; Full time

Job summary

Salesforce in Dubai is seeking an experienced Customer Success Manager fluent in Arabic to serve as the primary contact for high-profile accounts. The role focuses on aligning customers with Signature Success services, driving business outcomes on the Salesforce platform, and renewing engagements.

As a trusted advisor, you will manage stakeholder relationships, coordinate service catalog delivery, and advocate for customers during incidents, ensuring proactive support and value realization

Qualifications

• 8+ years of relevant experience in Technical Customer Success, SaaS, or technology service delivery.
• Fluent in English and Arabic with strong presentation and communication skills at executive level.
• Ability to translate complex technical concepts into business terms for stakeholders.

Responsibilities

• Own the orchestration of Signature Success deliverables, ensuring renewal and expansion.
• Maintain relationships with IT and business executives, sponsors, and decision-makers.
• Provide proactive Salesforce guidance and adoption of new features across accounts.
• Act as advisor for adoption of Salesforce releases and manage risks to implementations.
• Support after-hours coverage when required and collaborate across sales, engineering, and product teams.

Skills

English & Arabic communication

Job description

Customer Success Manager – Arabic Speaker

Hybrid - Dubai, Dubayy, United Arab Emirates

Sep 18, 2026

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer’s business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The Customer Success Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers.

As a trusted advisor, the CSM will build a track record in customer success through superb communication with partners and extensive knowledge of the Salesforce platform to translate their business needs to solutions. You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share standard methodologies, and adoption of proactive services. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events.

As a CSM, you will occasionally act as a point of contact for any major incidents, owning the customer’s expectations and communications through the resolution of such incidents. The CSM acts as the technical main interface on behalf of our customers and works closely across both internal and external collaborators, including partners and ISVs, as required to address the customer needs.

The ideal CSM has an extraordinary focus on the success of the customer, is an exceptional communicator, exhibits professionalism, is dedicated to meeting and exceeding expectations, enjoys forming relationships, has excellent collaboration skills, and has the ability to learn new technologies quickly.

Responsibilities

Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.

Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.

Help your customers achieve their business goals and outcomes on the Salesforce platform by:

Coordinating the completion of the Signature Success catalog of services as required for your customer

Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer

Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation

Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.

Act as an advocate for customers during the triage and resolution of high‑severity cases to assist with the timely resolution of these issues.

Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.

Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.

The CSM may be required to occasionally be available for some after‑hour or weekend coverage depending on the customer’s need.

Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs.

Required Qualifications

Experienced professional with 8+ years of relevant industry expertise in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.

Exceptional English & Arabic communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.

Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features.

Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.

Knowledge of software development process and design methodologies.

Experience leading efforts of cross‑functional teams to facilitate the resolution or disposition of customer needs or projects.

Fluency in both Arabic and English is essential

Preferred Qualifications

• +2 years in the Salesforce Ecosystem.
• Salesforce product certifications are a plus ( Administrator , Advanced Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant ).
• Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
• Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Unleash Your Potential

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Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

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Posting Statement

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