Strategic Customer Engagement Lead — Jet Pump Optimization

SLB; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

SLB in Abu Dhabi seeks a Customer Engagement Coordinator to act as the customer point-of-contact for Product Line operations and to drive value through compliant service delivery and strong relationships. You will ensure services meet contractual objectives and performance metrics, coordinating with the service delivery team to maximize project profitability and customer satisfaction.

The role requires proactive communication, accurate field tickets, and effective handling of invoices and KPI

Responsibilities

• Capture/update customer activity for service delivery visibility in the business systems.
• Capture and communicate internally significant customer intelligence.
• Capture and confirm job-specific requirements.
• Identify and capture both PL & cross-PL sales leads outside existing contract terms, and contribute to the Account Plan.
• Compile and review cost estimates for consolidation with the technical proposal.
• Assess job risks during analysis of customer job requirements.
• Communicate recommendations and actions to the customer to mitigate unplanned events.
• Ensure that job deliverables are accurate and delivered on time.

Job description

SLB in Abu Dhabi seeks a Customer Engagement Coordinator to act as the customer point-of-contact for Product Line operations and to drive value through compliant service delivery and strong relationships. You will ensure services meet contractual objectives and performance metrics, coordinating with the service delivery team to maximize project profitability and customer satisfaction.

The role requires proactive communication, accurate field tickets, and effective handling of invoices and KPI