Customer Success & Engagement Specialist

Schlumberger; Abu Dhabi; On-site; AED 180,000 - 280,000; Full time

Job summary

Schlumberger is seeking a Customer Engagement Coordinator in Abu Dhabi to serve as the primary point of contact for Product Line operations. You will support the service delivery process, drive contract revenue, profitability and receivable management, and build strong customer relationships to maximize the value of the contract for both Schlumberger and the customer.

Responsibilities include coordinating internal communications, capturing customer requirements and intelligence, identifying

Responsibilities

• Capture/update customer activity for service delivery visibility in the business systems.
• Capture and communicate internally significant customer intelligence.
• Capture and confirm job-specific requirements.
• As a member of the Account Team, identify and capture both PL & cross-PL sales leads outside existing contract terms, and contribute to the Account Plan.
• Compile and review cost estimates for consolidation with the technical proposal.
• Assess job risks during analysis of customer job requirements.
• Participate in brief and debrief sessions with the PSD team as required to ensure that customer objectives are clearly understood.
• Communicate recommendations and actions to the customer to mitigate unplanned events.
• Ensure that job deliverables are accurate and delivered on time.
• Facilitate customer reviews of SQ events as required.
• Coordinate and conduct regular service quality meetings with the customer.
• Evaluate customer feedback via customer satisfaction reports and performance reviews.
• Review the quality and completeness of field tickets.
• Proactively identify and resolve invoice disputes regarding product and service delivery issues.

Job description

Schlumberger is seeking a Customer Engagement Coordinator in Abu Dhabi to serve as the primary point of contact for Product Line operations. You will support the service delivery process, drive contract revenue, profitability and receivable management, and build strong customer relationships to maximize the value of the contract for both Schlumberger and the customer.

Responsibilities include coordinating internal communications, capturing customer requirements and intelligence, identifying