Strategic Assurance & Performance Lead

Imdaad Group; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Imdaad Group in Dubai seeks a Strategy & Assurance professional to coordinate with stakeholders across the BU, driving long-term strategic planning and performance management in Quality, Risk, CSR/Sustainability. You will lead audits, CSAT/NPS reviews, and liaison with Corporate for assurance initiatives.

The role supports market research, lean process implementation, and benchmarking to sustain growth and competitive advantage, with strong focus on data-driven decision making and governance.

Qualifications

• Bachelor’s degree required with a PG Diploma/PG Degree desirable.
• Relevant professional certification preferred.

Responsibilities

• Act as BU champion for Strategy & Assurance including Risk Management and Quality.
• Collate and submit monthly Balanced Scorecard updates and reports.
• Develop and deploy improvement plans in Business Assurance.
• Coordinate with BU EHSQ for training and process implementation.
• Establish annual plan for Business Assurance audits and validations.
• Coordinate with CRC/Customer Experience to align with new contracts.
• Review CSAT and NPS scores and drive action plans with BU Head.
• Conduct audits and validate onsite implementation of processes.
• Maintain regular communication between BU and Corporate departments.

Skills

Numerical Ability

Attention to detail

Confidentiality

Process Orientation

Interpersonal Skills

Negotiation skills

Flexibility

Ownership & Accountability

Excellent communication (English)

MS Office Suite

Drafting skills

Education

Bachelor’s degree

PG Diploma / PG Degree desirable

Professional certification preferred

Tools

MS Office Suite

Drafting skills

Job description

Imdaad Group in Dubai seeks a Strategy & Assurance professional to coordinate with stakeholders across the BU, driving long-term strategic planning and performance management in Quality, Risk, CSR/Sustainability. You will lead audits, CSAT/NPS reviews, and liaison with Corporate for assurance initiatives.

The role supports market research, lean process implementation, and benchmarking to sustain growth and competitive advantage, with strong focus on data-driven decision making and governance.