Store Supervisor

Chalhoub Group; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Chalhoub Group is seeking a Store Supervisor in Dubai to lead store operations, drive sales, and build a loyal VIP customer base. You will manage a team, uphold brand guidelines, and ensure excellent customer experiences across physical and digital touchpoints.

The role requires expertise in fashion retail, talent development, and CRM-driven selling, with a focus on delivering strong KPIs while maintaining brand standards and store processes.

Qualifications

• Prior experience as a Store Supervisor or Store Leader.
• Experience with managing a team within fashion retail.
• Strong experience in growing talent.
• Knowledge of fashion, runways and trends regionally and globally.
• Professional, friendly and people-driven.
• Experience achieving strong sales, returning clientele and CRM.

Responsibilities

• Drive the business by leading brand representation and achieving sales targets and KPIs.
• Define and monitor the store action plan; manage customer database for loyalty and future selling opportunities.
• Lead, recruit, develop and retain strong talents; foster a positive, fair work environment.
• Promote omnichannel mindset and clienteling; leverage data to cater to VIP customers.
• Ensure SOPs and policies are followed; manage stock, displays and store operations.

Skills

Store leadership

Team management

Customer service

Sales target achievement

CRM

Omnichannel

Talent development

Product/ fashion knowledge

Tools

Clienteling app

OMS

WhatsApp Business

Job description

What you ll be doing

Our Store Supervisor is responsible for supporting the store business They work towards achieving the store sales target build a base of loyal VIP customers by recruiting and retaining them manage the team and ensure full adherence to the brand s guidelines and store processes

Key Responsibilities

Drive the Business

Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members Define execute and monitor the store action plan to achieve sales targets and KPIs Manage the customer database to build strong relationship with customers and create future potential selling opportunities Stay ahead of latest trends products and competitors and share feedback with relevant stakeholders in the back-office team Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager Think hybrid by leveraging all type of point of sales online and offline

Team Leadership and Development

Provide a clear vision to the team about the business and store s vision and key directions Identify recruit develop and retain strong talents Create a positive work environment based on trust respect and fairness and be the voice of the employees when needed by sharing any of their feedback challenges and concerns with the leadership and HR teams Act as a coach for the team members and promote growth mindset by leveraging the Group s available learning tools and platforms an constantly monitor the team s development plans and professional growth Ensure performance improvement plans are discussed and documented in a transparent manner

Customer Experience

Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience physical and digital Use the clienteling approach and techniques with a focus on VIPs leveraging customer data to proactively catering to their needs and preferences the brand s ecommerce business including different activities offerings activations etc Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them

Operational Excellence

Ensure all sales and operational policies and procedures SOP s are followed and maintained in the store Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store Leverage available technology tools when available to support customer experience in and outside of store Clienteling app OMS Whatsapp Business etc and ensure the team is well versed with it or overwise trained on it Ensure all operating standards are followed from stock replenishment to organising displays as per the brand s VM guidelines Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours Ensure that all processes are compliant with legal safety security retail store operations and HR guidelines work closely with relevant teams to constantly improve them and elevate any issues or concerns for prompt action

What you'll need to succeed

Prior experience as a Store Supervisor, Store LeaderExperience with managing a team within fashion retailStrong experience with managing and growing talentVery strong knowledge on fashion, runways and trends in the regional and global marketProfessional, friendly and people-drivenExperience with achieving strong sales, returning clientele and CRM