Store Manager

GMG; Sharjah; On-site; AED 120,000 - 170,000; Full time

Job summary

GMG in Sharjah is looking for a retail manager responsible for driving store sales, managing operations, and ensuring excellent customer service. The role requires at least 5-7 years of retail experience, along with a Bachelor's degree and proficiency in MS Office.

The successful candidate will ensure compliance with cash handling and fraud prevention, oversee inventory management, and lead the store team effectively. Fluency in English is required, with Hindi or Arabic as an advantage.

Qualifications

• Minimum 5-7 years of relevant industry experience with at least 3 years in supervisory role.
• Strong understanding of product/category knowledge.
• Fluent in English, Hindi and/or Arabic is a plus.

Responsibilities

• Manage store sales and operations effectively.
• Drive sales to achieve financial targets and maintain loss prevention standards.
• Oversee cash transaction management and point-of-sale activities.
• Handle customer complaints and ensure exceptional service.

Skills

Customer orientation

MS Office proficiency

Fluent English

Hindi and/or Arabic

Education

Bachelor's degree in any discipline

Job description

What you’ll be doing

The role holder is responsible for managing and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation, and retention of store personnel in adherence to GMG norms. The job holder is also responsible for managing and coaching the store team.

Core Responsibilities

• Communicates store targets to the team and drives sales to achieve financial objectives.
• Maintains proper loss prevention standards and ensures compliance with cash handling, fraud, and theft of products.
• Oversees and monitors all point‑of‑sale activities, including sales transactions, tracking customer orders and payments, registering sales, maintaining inventory updates, providing service, handling returns and refunds, and gathering consumer data for feedback.
• Oversees cash transaction entry and management (petty cash, POS, cash elements, change floats).
• Regularly audits store administration, resolves any issues, and assists in carrying out annual stock counts and spot checks.
• Monitors and handles customer complaints and takes corrective action in line with policy, resolving complaints and responding to feedback in a timely and professional manner.
• Tracks and evaluates brand sales performance, researches market trends and competitor trading activities to identify critical business factors and propose action plans to increase sales and profitability.
• Monitors and analyzes sales reports and provides insights to maximize stock potential, reporting on the performance of new and core collections.
• Maintains window and in‑store displays to a high standard in line with merchandising guidelines.
• Oversees and monitors inventory management in the store (stock availability, order management, back‑store management, stock movement within store).
• Ensures accurate stock merchandise and management (stock ageing, stock loss, space management) within the store.
• Coordinates with the facilities department on repairs or replacements of furniture or equipment and supports company maintenance standards/programs to optimize asset life.
• Maintains staffing levels consistent with operational needs to ensure exceptional customer service; prepares schedules and ensures adequate shift coverage.
• Ensures seasonal peaks and important promotional events are taken into account when preparing forecasts and staff rosters.
• Ensures the team is adequately trained in inventory management techniques such as inbound movement of goods receiving.

Experience, Qualifications & Competencies

• Minimum of 5‑7 years of relevant industry experience with at least 3 years in a similar supervisory role in retail operations.
• Bachelor's degree in any discipline.
• Product/Category knowledge.
• Customer orientation.
• MS Office and tools proficiency.
• Fluent English (written and spoken).
• Hindi and/or Arabic skills an added advantage.