Store Leadership

Delivery Hero SE; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

talabat, part of the Delivery Hero Group, seeks an experienced store operations supervisor in Dubai to manage end-to-end store activities. You will oversee staffing and scheduling, ordering, inbound receiving, stocking, pick/pack, and expense control to meet standard operating procedures.

You will supervise store personnel, optimize fulfillment processes, monitor costs, ensure hygiene, safety and service levels, and coordinate with the Ops manager to address issues.

Qualifications

• At least 5 years of experience in supermarket or restaurant.
• Willing to learn and adapt on the job.
• Strong communication and hands-on ability with various tools.
• Robust interpersonal and intercultural skills.
• Fluent English; Arabic language advantageous.

Responsibilities

• Oversee end-to-end store operations: staffing & scheduling, ordering, inbound receiving, stocking, pick/pack, and expense control within SOPs.
• Coordinate and supervise store operations including staffing, scheduling, and maintenance.
• Ensure efficient utilization of pickers and optimize fulfillment throughput.
• Manage inventory: stock levels, replenishment, and shrinkage controls.
• Ensure hygiene, safety, service levels, and maintain asset upkeep.
• Discuss issues with the Ops manager and drive improvements to productivity and profits.

Skills

Communication skills

Hands-on with tools

Interpersonal skills

Arabic language

Job description

Company Description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Responsible for the operations of the store end to -end operation: Staffing & scheduling, Ordering, Inbound receiving, stocking, Pick orders, pack orders, expense control within set operational standards
• Coordinating and supervising store operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance)
• Ensure efficient utilization of pickers with multi tasking role in order to optimize UTRs
• Ordering / Store replenishment: Ensure proper stock in stores (No OOS or OVS) by assessing the inventory and issuing orders based on the input and assessment of demand planner plus physical stock assessment
• Inventory management: Ensuring effective stock control function and practices. Implementation of inventory process to ensure adequate stock levels and accurate inventory
• Inbound receiving: Accurate receiving of orders as per policies & SOP
• Outbound: Efficient and accurate picking and packing of customer orders, as per SOP
• Constantly monitor fulfillment processes and recommend improvements to increase productivity and profits.
• To supervise assigned store, ensure profitability, provide good service and ensure development of employees
• Managing store personnel ensuring effective use of resources and meeting service level standards
• Monitoring, managing and controlling costs against the budget, maximizing cost effectiveness of stores operations
• Ensuring implementation of actions pertinent to store-related shrinkages
• Ensuring that equipment, infrastructure, etc. in stores are used properly and, at all times, maintained in good condition
• Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high level customer service both internally and externally
• Discussing with the Ops manager stores' issues/problems and propose solutions
• Supervise all the maintenance internal activities and / third party suppliers.
• Ensuring appropriate and safe use of material handling equipment

Qualifications

• You have at least 5years of experience in supermarket or restaurant
• You are someone energized by the unknown and look forward to learning each day on the job.
• Good communication skills, and always like to be hands-on with several tools.
• Additionally, you have robust interpersonal and intercultural skills.
• Language skills: Fluent English and Arabic would be highly advantageous.