Store Floor Leader - Customer Experience & Sales

LVMH; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Sephora UAE in Dubai seeks a dynamic Client Experience Leader to embody Sephora Attitude, enhance client journeys with digital tools, and share product knowledge to boost sales. The role centers on empowering the team, delivering an addictive store experience, and maintaining top-tier customer service standards.

You will lead floor operations, support the floor manager as a co-lead, and inspire the team to maximize client satisfaction through complementary services and personalized

Qualifications

• Excellent clienteling and team leadership experience.
• Strong communication and coaching skills for in-store teams.
• Ability to coach on Sephora Attitude and customer service standards.

Responsibilities

• Lead and energize floor teams to deliver exceptional client experiences.
• Demonstrate Sephora Attitude and grooming guidelines to the team.
• Coach staff on beauty knowledge, product demonstrations, and upsell.
• Manage cash operations, stock, and merchandising to Sephora standards.
• Provide support to store management on KPI targets and reports.

Skills

English (Advanced)

Arabic (Bonus)

Excel

Word

PowerPoint

Tools

Axonify

Job description

Sephora UAE in Dubai seeks a dynamic Client Experience Leader to embody Sephora Attitude, enhance client journeys with digital tools, and share product knowledge to boost sales. The role centers on empowering the team, delivering an addictive store experience, and maintaining top-tier customer service standards.

You will lead floor operations, support the floor manager as a co-lead, and inspire the team to maximize client satisfaction through complementary services and personalized