Staff Solutions Engineer

Kong; Dubai; On-site; AED 350,000 - 700,000; Full time

Job summary

Kong Inc., the AI Connectivity Company, is seeking a Solution Engineer to join our UAE sales team in Dubai. You will align with Account Executives and lead the technical sale cycle for Enterprise & Strategic accounts in the UAE region, driving adoption of Kong's API Management & Connectivity platform.

You will support field sales, run PoCs, onboard customers, train teams, and collaborate with product and engineering to deliver 100% customer satisfaction.

Qualifications

• 7+ years of pre-sales Solution Engineering or equivalent experience in SaaS/Open-source/Enterprise software.
• Experience working with Open-source technology.
• Foundational knowledge of API Management & Integration and cloud trends.
• Confident in presenting to C-level executives, Product Managers and Engineers.
• Enthusiasm for working in a fast-paced startup culture.

Responsibilities

• Support field sales in illustrating the value of Kong API Management & Connectivity solutions.
• Grow trusted client relationships across the sales lifecycle from discovery to production.
• Support PoCs throughout the evaluation process.
• Onboard and train new customers and develop revenue with existing accounts.
• Coordinate with support, product, and engineering to prioritize customer needs and ensure satisfaction.
• Create technical documentation for DevOps, implementations, and services engagements.
• Participate in lead generation activities such as blogs, webinars and events.
• Handle any additional tasks assigned by the manager.

Skills

Open-source tech

API Management

Executive communication

Startup culture

Tools

Docker

Kubernetes

Job description

Are you ready to unlock intelligence?

About The Role

As part of our Sales organization, Kong's Solution Engineers play an instrumental role in our continued growth and success as they align with our Account Executive team and lead the technical sale cycle with both new and existing customers. This is a position supporting Enterprise & Strategic accounts within the UAE region. If you are someone who is motivated by the opportunity to drive new business while learning and evangelizing our cutting-edge technology, we want to speak to you!

What You'll Do

• Support field sales in helping customers understand the value of the Kong API Management & Connectivity solutions.
• Grow trusted client relationships throughout the entire sales lifecycle from initial discovery/ requirement gathering, to product reviews/ demos, and into production.
• Support PoCs throughout the entire evaluation process.
• Onboard and train new customers and establish revenue potential with existing customers.
• Coordinate with support, product, and engineering teams to prioritize customer needs and ensure 100% satisfaction across assigned set of accounts.
• Create technical documentation for DevOps, implementations, and services engagements.
• Participate in creative lead generating activities such as creating blog posts, leading webinars, working industry events, etc.
• And any additional tasks required by manager.

What You'll Bring

• 7+ years of pre-sales Solution Engineering or relevant experience at a SaaS, Open-source or Enterprise Software company.
• Experience working with Open-source technology.
• Foundational knowledge/ understanding of API Management & Integration, Cloud computing trends, Open-source business models.
• Confident ability to present and lead discussions with C or Director level executives as well as Product Managers and Engineers.
• Enthusiasm for working in a high profile, fast-paced startup culture.

Bonus Points

• Previous experience with API Gateway or Service Mesh is preferred.
• Experience with Docker or Kubernetes.
• Strong knowledge of NGINX, HTTP, AWS, Postgres, and/ or Cassandra.
• Fluency working on Linux OSes.
• Familiarity with DevOps and CD/CI pipeline.
• Any knowledge on DCOS/Mesos and Docker Swarm is a plus.

About Kong

Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit www.konghq.com.