Sr. Relationship Officer - Islamic Banking Client Services

National Bank of Fujairah; Fujairah; On-site; AED 90,000 - 130,000; Full time

Job summary

National Bank of Fujairah is seeking a Senior Relationship Officer for Islamic Banking Client Services. The role focuses on onboarding, KYC renewals, documentation, and prompt resolution of inquiries within a centralized service pool.

You will coordinate with multiple internal units to ensure timely responses and high client satisfaction. The position requires strong product knowledge, MS Office skills, and the ability to manage several stakeholders while maintaining governance and risk

Qualifications

• Bachelor’s degree in Business, Finance, or related field.
• Minimum 5 years of experience in banking operations, trade finance back office, or client servicing institutional banking.

Responsibilities

• Deliver seamless service experience to a designated portfolio of clients.
• Ensure onboarding, KYC renewals, and documentation control.
• Monitor portfolio engagement and identify cross-sell opportunities.
• Collaborate with Relationship Teams, Operations, Trade, Compliance, Credit and other units.
• Maintain governance, compliance and risk controls.

Skills

Banking products knowledge

MS Office proficiency

Core banking systems

English communication skills

Client centric mindset

Multi-stakeholder management

Education

Graduate / Post Graduate in Finance

Tools

Core banking systems

Job description

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Job Purpose

The Senior Relationship Officer is a key member of the centralized Islamic Banking Client Service Pool responsible for delivering seamless, consistent, and high-quality service experience to a designated portfolio of clients.
The role ensures efficient onboarding, timely KYC renewals, accurate documentation handling, and prompt resolution of operational and transactional queries.
By coordinating closely with Relationship Teams, Operations, Trade, Compliance, Credit, and other internal units, the jobholder ensures efficient turnaround times (TAT), strong governance, and enhanced client satisfaction. The role also supports portfolio engagement by monitoring facility utilization, identifying early warning signals, and spotting cross sell opportunities for referral to the Relationship Manager.

Key Accountabilities

• Client Experience & Service Excellence
• Onboarding, KYC & Documentation Control
• Portfolio Monitoring & Engagement
• Cross-Sell Identification & Revenue Support
• Internal Collaboration & Stakeholder Management
• Governance, Compliance & Risk Control

Job Context

The role holders serve as the day-to-day service interface for clients, ensuring operational efficiency and consistent service delivery across the portfolio.

Education

Graduate / Post Graduate in Finance

Experience and Skills

Qualifications

• Bachelor’s degree in Business, Finance, or related field (minimum requirement).

Experience

• Minimum 5 years of experience in banking operations, trade finance back office, or client servicing institutional banking.

Skills

• Strong understanding of banking products and operational processes.
• Proficiency in MS Office and core banking systems.
• Good English communication skills (written and verbal).
• Client centric mindset with strong attention to detail.
• Ability to manage multiple priorities and stakeholders.

Technical Competencies

Business Development- CIBG-Advanced Agility and Innovation-Basic Customer Focus-Basic Collaboration-Basic Communication-Basic Results Orientation-Basic