Sr. Immigration Consultant - UAE Experience Required

TCR Services FZC LLC; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

TCR Services FZC LLC is seeking a motivated Telecaller with experience in visa processing and immigration consultancy to join our team in Dubai's Business Bay. You will handle inbound and outbound calls, generate leads, explain immigration services, and guide clients through the consultation process.

The ideal candidate will be responsible for advising clients on visa requirements, maintaining CRM records, and coordinating with the immigration advisors to ensure smooth processing and excellent

Qualifications

• 1–2 years telecalling experience, preferably in visa processing or immigration consultancy.
• Strong communication and interpersonal skills.
• Knowledge of immigration programs, visit visas, work permits, PR processes and documentation.
• Basic computer and CRM knowledge.
• Fluency in English; additional languages are an advantage.
• Target-oriented and self-motivated.

Responsibilities

• Handle inbound and outbound calls professionally.
• Explain visa and immigration services to potential clients.
• Generate and follow up on leads from marketing campaigns and inquiries.
• Schedule appointments and consultations for immigration advisors.
• Maintain accurate client records and follow-up details in the CRM system.
• Provide information regarding visa requirements documentation eligibility and processing timelines.
• Build and maintain strong client relationships.
• Meet daily and monthly calling and conversion targets.
• Coordinate with the visa processing team for client updates.
• Resolve client queries and provide excellent customer service.

Skills

Communication skills

Interpersonal skills

English Fluency

Additional languages

Target-driven

CRM knowledge

Tools

CRM system

Job description

Key Responsibilities

• Handle inbound and outbound calls professionally
• Explain visa and immigration services to potential clients
• Generate and follow up on leads from marketing campaigns and inquiries
• Schedule appointments and consultations for immigration advisors
• Maintain accurate client records and follow-up details in the CRM system
• Provide information regarding visa requirements documentation eligibility and processing timelines
• Build and maintain strong client relationships
• Meet daily and monthly calling and conversion targets
• Coordinate with the visa processing team for client updates
• Resolve client queries and provide excellent customer service

Requirements

• Minimum 1 2 years of experience in telecalling preferably in visa processing immigration consultancy strong Is a Plus strong Strong communication and interpersonal skills Knowledge of immigration programs visit visas work permits PR processes and documentation Ability to convince and handle clients professionally Basic computer and CRM knowledge Fluency in English additional languages are an advantage Target-oriented and self-motivated

Preferred Skills

• Sales and negotiation skills
• Customer handling and follow-up expertise
• Multitasking and time management abilities
• Knowledge of UAE immigration consultancy market is preferred
• Strong negotiation and client relationship management skills
• Target-driven and self-motivated personality
• Ability to work in a fast-paced environment
• Team management experience is a plus

Job Title

Telecaller - Visa Processing & Immigration Consultancy

Job Summary

We are looking for a motivated and confident Telecaller with experience in visa processing and immigration consultancy to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, generating leads, explaining immigration and visa services, and guiding clients through the consultation process.

Location

Business bay

Employment Type

Full-Time