Specialist - Application Support (Finance), Information Technology

GAL; Abu Dhabi; On-site; AED 450,000 - 750,000; Full time

Job summary

GAL is seeking an Application Support (Finance) specialist to provide functional support, configuration, troubleshooting, and maintenance for Oracle Finance and Project modules in Oracle EBS R12. You will collaborate with business users, IT teams, and vendors to ensure system stability and effective issue resolution.

The role requires a Bachelor’s degree in CS/Engineering and at least 10 years of experience in Finance and Project modules, with strong Oracle EBS R12 expertise and SQL/PLSQL

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field.
• Minimum 10 years of functional configuration experience in Finance and Project modules.
• Strong experience in Oracle EBS R12 solution design, implementation, support, and system configuration.
• Experience implementing and deploying ERP related to Finance and Projects.
• Experience in business-process design, documentation, UAT, data conversion, migration, and interfaces.
• Working knowledge of SQL and PL/SQL.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work with stakeholders, end users, IT teams, and vendors.
• Aviation industry experience is preferred.
• Fluency in English; Arabic is an advantage.

Responsibilities

• Provide functional support and resolution for Oracle Finance and Project modules within Oracle EBS R12.
• Analyze issues with end users and identify root causes and fixes.
• Escalate complex issues to vendors or higher support levels.
• Configure and support system enhancements, customizations, and integrations.
• Conduct process-design workshops and identify gaps between current and future processes.

Skills

SQL

PL/SQL

Analytical thinking

Troubleshooting

Stakeholder communication

English fluency

Aviation industry experience

Education

Bachelor’s degree in Computer Science or Engineering

Tools

Oracle EBS R12

ERP Systems

Job description

We are looking for an Application Support (Finance) to provide functional support, configuration, troubleshooting, and maintenance for Oracle Finance and Project modules within Oracle EBS R12. The role will work closely with business users, IT teams, and vendors to ensure system stability, effective issue resolution, and the successful delivery of system enhancements.

Core Responsibilities

• Provide functional support and timely resolution for Oracle Finance and Project modules and associated integrations within Oracle EBS R12.
• Work with end users to analyze system and business issues, identify root causes, and implement suitable fixes or workarounds.
• Escalate complex system issues to vendors or higher support levels while minimizing disruption to business operations.
• Configure and support system enhancements, customizations, and integrations based on evolving business requirements.
• Conduct process-design workshops and identify gaps between current and future business processes.
• Prepare functional specifications for data conversion, migration, interfaces, and system enhancements.
• Manage User Acceptance Testing and ensure system governance, security, data integrity, and availability are maintained.
• Develop user documentation, troubleshooting guides, knowledge-base materials, and training sessions.
• Support Finance-related projects and roadmap initiatives across business and IT teams.
• Monitor new Oracle EBS R12 features and recommend relevant system improvements.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Minimum 10 years of functional configuration experience in Finance and Project modules.
• Strong experience in Oracle EBS R12 solution design, implementation, support, and system configuration.
• Experience implementing and deploying ERP solutions related to Finance and Projects.
• Experience in business-process design, documentation, UAT, data conversion, migration, and interfaces.
• Working knowledge of SQL and PL/SQL.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work effectively with business stakeholders, end users, IT teams, and external vendors.
• Aviation industry experience is preferred.
• Fluency in English is required; Arabic is an advantage.