Specialist, Access to Care

SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C; Abu Dhabi; On-site; AED 60,000 - 85,000; Full time

Job summary

SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C in Abu Dhabi seeks a Healthcare Access Coordinator to manage patient appointments, pre-registration, and queues, ensuring timely access to physicians. You will guide patients with non-clinical instructions and uphold high service standards.

The role requires a Bachelor’s in public health or related field, 1–3 years in healthcare, strong EHR skills, and a patient-first approach to support seamless patient journeys while maintaining accurate data.

Qualifications

• Bachelor's degree in Public Health, Social Work, Healthcare Administration, or a related field.
• Minimum of 1-3 years of experience in healthcare access, patient navigation, or community health programs.
• Demonstrated understanding of healthcare systems, insurance complexities, and social determinants of health.
• Proficiency in electronic health record (EHR) systems and patient management software.

Responsibilities

• Schedule appointments and pre-registration tasks to match physician availability.
• Provide clear, non-clinical instructions to patients prior to arrival.
• Identify patient financial liability and coordinate with Financial Counsellors as needed.
• Deliver a first-class patient experience in line with Patients First values.
• Maintain high data entry and scheduling accuracy for seamless clinical operations.

Skills

Patient navigation

Healthcare access

Community health

EHR proficiency

Education

Bachelor's degree (health)

Tools

EHR systems

Patient management software

Job description

• Responsible for booking appointments for patients to best match access to physician’s schedule within the Contact Centre.Process and follow up on pre-registration, appointment, and scheduling work queues efficiently.Provide clear, non-clinical instructions to patients regarding their requirements prior to arrival.Identify patient financial liability and coordinate hand-offs to Financial Counsellors when necessary.Handle non-appointment related inquiries and provide accurate information to enhance the patient journey.Deliver a first-class patient experience by fully embracing the "Patients First" values and organizational culture.Maintain high standards of accuracy in data entry and scheduling to ensure seamless clinical operations.

Desired Candidate Profile

• Bachelor's degree in Public Health, Social Work, Healthcare Administration, or a related field.

• Minimum of1-3 years of experience in healthcare access, patient navigation, or community health programs.

• Demonstrated understanding of healthcare systems, insurance complexities, and social determinants of health.

• Proficiency in electronic health record (EHR) systems and patient management software.