Patient Admin Executive

NMC GROUP SERVICES.; Al Ain; Vor Ort; AED 28.000 - 47.000; Vollzeit

Zusammenfassung

NMC GROUP SERVICES is seeking a front desk receptionist/biller to greet patients, direct them to the right departments and answer calls. You will manage appointments, register new patients, and explain insurance coverage while collecting co-pays and processing invoices.

The role involves updating patient records, handling emails, and supporting back-office tasks in a hospital setting. Flexibility for shift schedules and adherence to privacy rules are required.

Qualifikationen

• Diploma/College education in any discipline or related fields (preferred).
• Familiarity with hospital information systems and appointment scheduling.
• Experience handling billing, insurance enquiries and payment collection (preferred).
• Strong interpersonal and communication skills.
• Ability to maintain confidentiality and high data accuracy.
• Ability to work shifts as per duty roster and adhere to hospital policies and regulations.
• Willingness to participate in training and quality improvement activities.

Aufgaben

• Greet patients and direct them to appropriate departments.
• Provide routine information about the hospital as needed.
• Handle telephone inquiries and coordinate callbacks between patients and doctors/nurses.
• Manage appointments including no-shows and rescheduling.
• Register new patients and maintain up-to-date records.
• Explain insurance coverage and collect co-payments.
• Process patient invoices for services rendered and ensure charges are recorded accurately.
• Maintain clean reception area and follow hospital policies and privacy regulations.
• Respond to emails promptly and support back-office tasks as per duty roster.

Kenntnisse

Interpersonal skills

Communication

Confidentiality

Data accuracy

Shift work

Training & quality improvement

Ausbildung

Diploma/College education (any discipline)

Jobbeschreibung

Responsibilities

• Greet patients
• direct them to appropriate departments and provide routine information about the hospital when necessary
• Handle telephone inquiries from patients and provide information to the respective doctor nurse for callbacks
• Appointment management including no-shows
• rescheduling of patients and confirmations
• Register new patients and ensure the records of current patients are up to date
• Provide information about medical insurance coverage to patients and collect the payment co-payment based on the insurance eligibility
• Provide claim forms in case the patient wants to claim reimbursement
• Facilitate daily cash collection
• credit card slips
• and cheque deposits at the designated location within the hospital premises
• ensuring timely and accurate processing at the end of each shift
• adhering to finance protocols
• Maintain working knowledge of the Hospital Information System
• clinic times
• appointment durations
• doctor duty roster
• and procedures for booking appointments
• Perform duties of handling patients
• telephone calls
• cash
• and back-office work as specified in the duty roster
• Check and respond to emails daily in a timely manner
• Ensure operations are carried out uniformly according to hospital policies and procedures
• Contribute to team effort by accomplishing related results as needed and maintain safe and clean reception area by complying with procedures
• rules
• and regulations
• Participate in the Hospital training programs
• Ensure complaints are handled in a structured
• timely and professional manner which is fair
• courteous and respectful of privacy
• Follow the duty schedule assigned by the team leader supervisor including different shift timings as per department needs
• Strictly adhere to NMC s regulations and policies especially those related to infection control
• patient safety
• JCI
• Support Continuous Quality Improvement and participate and contribute to quality assurance activities
• Exercise effective interpersonal skills in dealings with department staff
• colleagues and management
• Maintain patient
• staff confidentiality
• Maintain high standards of data accuracy while ensuring compliance with privacy regulations
• Generate and process patient invoices for services rendered
• including consultations
• treatments
• and diagnostic tests
• Ensure that all charges are accurately recorded in the patient s account
• reflecting correct services
• dates
• and codes
• Issue bills and invoices to patients for outstanding balances
• including co-pays
• deductibles
• or non-covered services
• Provide patients with detailed statements and assistance in understanding their charges and payment options
• Collect co-pays
• deductibles
• and outstanding balances at the time of service
• Ensure billing practices comply with legal and insurance requirements

Qualifications

• Diploma/College education in any discipline or related fields (preferred)
• Familiarity with hospital information systems and appointment scheduling
• Experience handling billing, insurance enquiries and payment collection (preferred)
• Strong interpersonal and communication skills
• Ability to maintain confidentiality and high data accuracy
• Ability to work shifts as per duty roster and adhere to hospital policies and regulations
• Willingness to participate in training and quality improvement activities.