Spa & Recreation Receptionist for Conrad Dubai

Hilton; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Conrad Dubai Spa & Recreation Receptionist role involves greeting and assisting clients to deliver an excellent Guest and Member experience at the spa and recreation desk.

You will manage bookings, payments, and consultation cards, handle feedback, and work with colleagues to uphold Conrad's high standards of service and cleanliness.

Qualifications

• Committed to delivering a high level of customer service.
• Excellent grooming standards.
• Excellent attention to detail.
• High standards of cleanliness.
• Ability to work in a consistently professional and helpful manner.
• Previous spa experience.

Responsibilities

• Assist guests and clients in an appropriate and timely manner.
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services.
• Ensure client experience is proficient including bookings payments and consultation cards.
• Adhere to cash handling procedures.
• Interact and communicate effectively with clients members team members guests and management team.
• Up-sell with latest departmental incentives.
• Report accidents maintenance issues or other incidents.
• Ensure compliance with all health and safety regulations.

Skills

Customer service

Grooming standards

Attention to detail

Cleanliness

Professional demeanor

Spa experience

Job description

What are we looking for

A Spa & Recreation Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Committed to delivering a high level of customer service
• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Excellent attention to detail
• High standards of cleanliness
• Ability to work in a consistently professional and helpful manner
• Previous spa experience

What will it be like to work for Conrad Hotels & Resorts

Conrad Hotels & Resorts combines contemporary design sophisticated amenities and personalized service. Conrads guest service is instinctive discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

A Spa & Recreation Receptionist for Conrad Dubai is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

What will I be doing

As a Spa & Recreation Receptionist for Conrad Dubai you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa & Recreation Receptionist will also be required to manage customer feedback and be an effective sales person. Specifically you will be responsible for performing the following tasks to the highest standards:

• Assist guests and clients in an appropriate and timely manner
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
• Ensure client experience is proficient including bookings payments and consultation cards
• Adhere to cash handling procedures
• Interact and communicate effectively with clients members team members guests and management team
• Up-sell with latest departmental incentives
• Report accidents maintenance issues or other incidents
• Ensure compliance with all health and safety regulations