Spa Receptionist

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa; United Arab Emirates; On-site; AED 39,000 - 58,000; Full time

Benefits offered by this job

Free accommodation

Free on & off-duty meals

Medical insurance

Free transportation

Tips & incentives

Flight Ticket Entitlement

Job summary

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa is seeking a warm, professional Spa Receptionist to be the welcoming face of our luxury spa. You will guide guests to the right treatments and ensure a tranquil check-in experience.

In this role, you’ll manage bookings, answer inquiries, process payments, and collaborate with therapists to deliver seamless service while upholding confidentiality and a high standard of guest care.

Qualifications

• Experience in customer service or reception, preferably in spa/hospitality.
• Strong communication and friendly demeanor.
• Ability to multi-task and stay organized in a fast-paced environment.
• Proficient in booking systems and general office software.
• Knowledge of spa services and retail products is a plus.
• Attention to detail and problem-solving skills.
• Passion for wellness and guest experience.
• Ability to work evenings and weekends.

Responsibilities

• Greet guests professionally and manage first impressions.
• Schedule appointments and manage spa calendar.
• Answer calls and emails with service information.
• Process payments and handle cash/credit transactions.
• Maintain front desk and lobby cleanliness.
• Assist with inquiries and resolve issues promptly.
• Promote spa services, packages, and retail products.
• Maintain guest records and confidentiality.
• Collaborate with therapists and management to ensure service delivery.

Skills

Customer service

Communication

Organisational skills

Multitasking

Hospitality

Sales awareness

Tools

Booking systems

Office software

Job description

We are looking for a warm, professional, and organized Spa Receptionist to be the welcoming face of our spa. As a Spa Receptionist, you'll have the opportunity to make a lasting impression, work in a tranquil, luxury setting, and help our guests discover the perfect treatments for their wellness journey.

Key Responsibilities

• Greet guests with a warm and professional demeanor, ensuring a positive first impression.
• Schedule appointments, handle bookings, and manage the spa's calendar.
• Answer calls and emails, providing detailed information about services, packages, and promotions.
• Ensure smooth check-in and check-out procedures, process payments, and handle cash and credit transactions.
• Maintain cleanliness and organization of the front desk and lobby area.
• Assist with customer inquiries, resolving issues and concerns promptly and effectively.
• Promote spa services, packages, and retail products to enhance guest experience.
• Maintain accurate guest records and confidentiality.
• Collaborate with spa therapists and management to ensure seamless service delivery.

Requirements

• Previous experience in customer service or reception (preferably in a spa or hospitality setting).
• Strong communication skills and a friendly, approachable demeanor.
• Ability to multi-task and stay organized in a fast-paced environment.
• Proficient in using booking systems and general office software (experience with [specific software] is a plus).
• Knowledge of spa services, wellness treatments, and retail products is a plus.
• Attention to detail and excellent problem-solving skills.
• A passion for wellness, relaxation, and creating a positive guest experience.
• Ability to work flexible hours, including evenings and weekends.

Why Join Us

• Work in a serene, luxurious environment focused on wellness and relaxation.
• Competitive salary with employee wellness benefits.
• Opportunities for career growth and professional development.
• Employee discounts on spa treatments, dining, and resort amenities.

What We Offer:

• Free accommodation
• Free on & off-duty meals
• Medical insurance
• Free transportation
• Tips & incentives
• Flight Ticket Entitlement