Spa Receptionist

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

Bab Al Shams Desert Resort seeks a Spa Receptionist to ensure professional spa services, adhere to LQA standards, and deliver exceptional guest experiences. You will support the spa team in achieving sales targets while maintaining accurate billing and smooth front-desk operations.

The role requires strong communication, time management, and a proactive approach to guest needs in a luxury resort setting. Candidates should be guest‑focused, organized, and able to collaborate with Therapists and

Qualifications

• Strong time management and organizational skills.
• Excellent verbal and written communication in English.
• Proven experience delivering high levels of guest satisfaction.
• Ability to handle cash and POS transactions accurately.
• Collaborative approach and ability to work with spa and hotel teams.
• Proactive problem solving and guest issue resolution.

Responsibilities

• Process treatments and spa products billing via multiple payment methods.
• Maintain reception area cleanliness and desk presence.
• Attend guests promptly and address issues professionally.
• Book treatments within appropriate time frames.
• Recommend spa treatments and retail products to guests.
• Assist in setting up treatment rooms and managing supplies.
• Coordinate with therapists and senior team on service delivery.

Skills

Time management

Leadership

Communication skills

Customer service

People management

Team work

Interpersonal skills

Strategic Thinking

Job description

Spa Receptionist

Rare Finds is a collection of extraordinary resorts rooted in their destination and shaped by its people Each destination celebrates the stories culture and character of its surroundings creating meaningful experiences that could only exist in that place Set among Dubai s sweeping dunes Bab Al Shams Desert Resort is a timeless treat shaped by the spirits and traditions of the desert Rooted in Emirati culture the resort brings guest closer to the stories flavours and rituals of the land through authentic encounters and shared experiences From desert adventures to moments of gathering and celebration every stay reveals a deeper connection to the heritage people and enduring beauty of the desert

About The Role

The Spa Receptionist is responsible for ensuring professional and consistent spa services in accordance with Leading Quality Assurance LQA standards maintaining full compliance with established reception procedures and delivering exceptional guest service to achieve high levels of customer satisfaction The role also supports the Spa team in driving revenue and achieving daily monthly and annual sales targets

Key Duties and Responsibilities

• Timely and accurate bill of treatments retail products and F amp B if available through room charge cash online payment credit card and other mode of payments
• Knowledgeable of discounts and offers available for the Spa amp Leisure
• Keeps the reception area clean and tidy and maintains a consistent presence at the desk
• Ensures guests are attended to timely and proactively deals with any issues in a professional manner
• Ensures all treatments are booked accurately in a suitable time frame
• Knowledgeable of the Spa amp Wellness treatments and programs available for guests treatment procedures and be able to recommend suitable treatments or alternatives to guests
• Knowledgeable of the Spa amp Wellness retail products and confident to recommend them to guests in the Spa
• Welcomes the guests clients to the Spa and engages them in conversation to determine the services that they need
• General administration duties such as reports forms checklists etc and reception supplies are replenished and ready to use
• To communicate relevant information to the Therapists Duty Manager and Senior team
• Demonstrate high levels of customer service and satisfaction by going the extra mile and exceeding expectation
• Drives treatments and retail sales and achieve targets for promotions and treatment launches
• Assist Senior Therapist utilizing therapist space and rota management
• Carrying out any other reasonable tasks allocated by Management
• Assists in setting up all treatment rooms and wet areas in the absence of the attendant
• Ensures all treatment rooms are fully set up before beginning treatment according to set standards and procedures
• Assists Spa attendants replenishing all Spa amenities and toiletries
• Assists guests with use of spa facilities such as sauna steam and relaxation pool
• Responsible for monitoring all spa related facilities and processes including service standards and keeping the Senior Therapist Spa Manager updated of any issues that may affect the smooth operation of the Spa
• Understands the company s objectives and standards values and culture of the company applying them on the job daily
• Adheres to the hotel s policy relating to fire hygiene health and safety
• Upholds the standards of hygiene and sterilization as directed by law and the Spa s policies and procedures
• Achieves customers expectations and performance targets of the department
• Holds an impeccable personal grooming as per The Bab Al Shams Desert Resort Hotel Standards
• Work in close coordination with the rest of the Spa amp Leisure team
• Act professional according to the LQA Standards with attention to detail and in a prompt timely manner
• Communicates with all related internal departments any guest related matters products or equipment needs technical service requests etc
• Participate in regular trainings and Spa meetings

Experience & Educational Requirements

• Time management
• Leadership People management
• Good communication skills written and verbal
• People management experience
• Strong orientation towards customer service
• Highly organized and proactive and be able to meet deadlines in a fast-paced environment
• Presentation skills
• Initiative and Commitment to Achieve
• Effective Communication
• Attention to detail
• Problem solving and decision making
• Leadership skills
• Customer focused
• Team work
• Interpersonal skills
• Strategic Thinking

join a team that is warm caring connected and empowered to create truly unique experiences We believe in making our guests happy beyond anything they have ever imagined We wow them at every turn and create memories that will last a lifetime You will be at the heart of this vision to constantly innovate to deliver Amazing Experiences and Everlasting Memories