Front Desk Agent

Mandarin Oriental; Dubai; On-site; AED 48,000 - 72,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Wellness

Duty transportation

Duty meals

Job summary

Mandarin Oriental Downtown, Dubai is seeking a Front Desk Agent to join the Front Office team. Based in Dubai, you will welcome guests, check in/out, and ensure a seamless arrival experience in line with Legendary Quality Experiences.

You will handle guest requests with courtesy, coordinate with Concierge and Reservations, and maintain knowledge of hotel offerings. The role requires a 5-star service mindset, strong English communication, and flexibility to work evenings and weekends.

Qualifications

• Senior school qualification with at least 2 years’ experience in a 5-star hotel (Front Office experience: 1 year).
• Proficiency in Microsoft Office, PSMS, and other Front Office systems.
• English required; Arabic or other languages preferred.

Responsibilities

• Welcome, check in/out, and escort guests with attention to detail and service standards.
• Manage cash handling duties, including drawer balancing, voucher preparation, and coordination with Accounting and Night Duty Manager.
• Deliver prompt and courteous service throughout the guest journey, collaborating with Concierge, Housekeeping, and Reservations.
• Maintain thorough knowledge of hotel products and services to tailor offerings to guest needs and communicate unique features effectively.
• Foster a positive and collaborative work environment, actively participate in meetings, and serve as a model of service excellence and integrity.
• Ensure guest satisfaction by engaging warmly, resolving complaints where possible, and creating memorable experiences aligned with MOHG standards.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Multitasking

Education

Senior school qualification

Tools

Microsoft Office

PSMS

Front Office systems

Job description

Mandarin Oriental Downtown, Dubai is looking for a Front Desk Agent to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Located within Wasl Tower on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai offers an elevated expression of modern hospitality in the heart of the city. Designed by UNStudio, the tower sets a distinctive architectural tone, while the hotel’s 259 guestrooms and suites reflect contemporary, design‑led living with panoramic views across the Dubai skyline.

The hotel’s dining portfolio includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas Group concepts Billionaire, Lion in the Sun and FB1, with forthcoming openings including Osaka, Pavyllon Dubai by Yannick Alléno, and a street‑level urban eatery. Additional features include a rooftop helipad, a two‑storey spa and wellness sanctuary, landscaped rooftop pools and versatile event spaces. The Residences at Mandarin Oriental Downtown, Dubai are set to open by 2027.

About The Job

Based at the Mandarin Oriental Downtown, Dubai within the Front Office Department in Dubai, the Front Desk Agent is responsible to meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. Front Desk Agent reports to Duty Manager.

As a Front Desk Agent, you will be responsible for the following duties

• Welcome, check in/out, and escort guests while handling preferences, invoices, and correspondence with attention to detail and service standards.
• Manage cash handling duties responsibly, including drawer balancing, voucher preparation, and coordination with Accounting and Night Duty Manager.
• Deliver prompt and courteous service throughout the guest journey, collaborating with departments like Concierge, Housekeeping, and Reservations.
• Maintain thorough knowledge of hotel products and services to tailor offerings to guest needs and communicate unique features effectively.
• Foster a positive and collaborative work environment, actively participate in meetings, and serve as a role model of service excellence and integrity.
• Ensure guest satisfaction by engaging warmly, resolving complaints where possible, and creating memorable experiences aligned with MOHG standards.

As a Front Desk Agent, We Expect From You

• Senior school qualification with at least 2 years’ experience in a 5-star hotel environment, including 1 year in Front Office; pre-opening and Middle East experience are advantages.
• Proficient in Microsoft Office, PSMS, and other Front Office systems.
• Communicates effectively in English; additional language skills in Arabic or others are preferred.
• Demonstrates strong customer service skills with a keen understanding of guest needs and expectations.
• Possesses excellent interpersonal, communication, and organizational skills, capable of multitasking in a fast‑paced setting.
• Physically able to stand for long periods and work flexible shifts, including evenings, weekends, and holidays based on business needs.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle‑free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well‑being and stability.

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