Soft Services Supervisor

Keolis; Dubai; On-site; AED 134,000 - 268,000; Full time

Job summary

Keolis in Dubai, UAE, invites applications for a Soft Services Manager role focused on developing, coordinating and managing cleaning services in line with contractual deliverables and schedules. The role requires oversight of subcontractor performance, quality targets, and compliance with SLAs while maintaining safety standards.

The ideal candidate will have 3–5 years in soft services within facilities management, a High School Diploma (BICSc preferred), and strong IT and communication skills

Qualifications

• Minimum 3 years experience in a similar role.
• 5 years minimum experience within a soft services department in a facilities management environment.
• High School Diploma or equivalent.
• Preferably BICSc certification.

Responsibilities

• Coordinate delivery of cleaning services and monitor subcontractor performance.
• Ensure SLAs are met and services are compliant.
• Conduct audits with service providers and address shortfalls.
• Maintain safety standards and perform health and safety inspections.
• Communicate with client and cover for Soft Services Manager when needed.

Skills

Team player

Attention to detail

Work under pressure

MS Office

communication skills

English communication

Computer literacy

Education

High School Diploma

BICSc or equivalent

Tools

MS Office

Job description

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The purpose of this position is to develop, coordinate and manage the delivery of cleaning services (including service provider subcontractor performance) in line with the contract deliverables and delivery schedules. This includes the achievement of contractual and internal targets for quality, safety, operations, service reliability and achievement of customer service standards.

MAIN RESPONSIBILITIES

• Ensure the delivery of essential site services demonstrating excellent service at all times.
• Monitor third party service provider staff levels as per Keolis-MHI’s contractual requirements.
• Ensure that all areas are adequately services to assure compliance with applicable Service Level Agreements (SLAs).
• Conduct self and joint audits with Service provider representatives, to an agreed timetable and take appropriate action wherever a shortfall in standards is identified.
• Assist in delivering a service which adheres international best practice (e.g. USGB LEED, JCI Accreditation, etc.) and UAE environmental regulations.
• Ensure specialist sub-contractors are compliant with Keolis-MHI’s Code of Conduct, and are
• Providing efficient service in line with SLAs.
• Ensure that all subcontractors comply with relevant policies and procedures.
• Ensure all record keeping and documentation is completed in a systematic and timely manner.
• Ensure that all staff complete their tasks to the standards determined in work schedules and to elevate any on-going issues to the Soft Services Manager where necessary.
• Conduct regular Health & Safety inspections and take corrective action where issues have been raised.
• Ensure that Health & Safety standards are maintained in the department and ensure effective implementation of Health & Safety Policies and Procedures.
• Conduct risk assessments as required in line with company procedure with the support of line manager where necessary.
• Develop safe work instructions where necessary.
• In the absence of the line manager, must communicate with the client as maybe required.
• Undertake any other duties as may be agreed between the line manager and the service providers.
• Ensure that all staff has access to the appropriate resources and equipment to carry out their role.
• Provide flexible cover for the Soft Services Manager when required.

KEY SKILLS

• Able to foster good relations with colleagues and other departments and be a good team player.
• Flexibility, excellent attention to detail and ability to identify key issues.
• Able to work under stringent deadlines and high pressure environment to meet deadlines.
• IT skills with full working knowledge of MS Office programs.
• Excellent communication, customer service, leadership and organisational skills.
• Clear communication in English, both verbal and written.
• Computer literacy – Knowledge and use of MS Office Systems, particularly Excel.
• Issue resolution abilities and decision making abilities.
• Excellent understanding of cleaning processes and monitoring of these processes and adaptable to change.
• Ability to work in a team as well as independently.
• Flexibility to work on a shift basis 5 from 7 days a week with other team members to ensure a continuous service 24/7.

EXPERIANCE

• 3 years minimum experience in a similar role.
• 5 years minimum experience within a soft services department in a facilities management environment

EDUCATIONAL QUALIFCATION

• High School Diploma.
• Preferably with BICSc (British Institute of Cleaning Science) or equivalent.