Soft Services Supervisor

Keolis.MHI; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

Keolis.MHI in Dubai is seeking a proactive Soft Services Manager to oversee all site services and ensure delivery against SLAs. The role requires leadership of subcontractors, robust safety practices, and continuous service improvement.

You will manage staff schedules, conduct audits, and work closely with the line manager to address issues, ensuring compliance with UAE regulations and company codes of conduct. A High School Diploma and BICSc are desirable.

Qualifications

• 3 years minimum experience in a similar role.
• 5 years minimum experience within a soft services department in a facilities management environment.
• High School Diploma; Preferably with BICSc (British Institute of Cleaning Science) or equivalent.

Responsibilities

• Ensure the delivery of essential site services demonstrating excellent service at all times.
• Monitor third party service provider staff levels as per Keolis-MHI’s contractual requirements.
• Ensure that all areas are adequately serviced to assure compliance with applicable Service Level Agreements (SLAs).
• Conduct self and joint audits with Service provider representatives, to an agreed timetable and take appropriate action wherever a shortfall in standards is identified.
• Assist in delivering a service which adheres to international best practice (e.g. USGBC LEED, JCI Accreditation, etc.) and UAE environmental regulations.
• Ensure specialist sub-contractors are compliant with Keolis-MHI’s Code of Conduct, and are providing efficient service in line with SLAs.
• Ensure that all subcontractors comply with relevant policies and procedures.
• Ensure all record keeping and documentation is completed in a systematic and timely manner.
• Ensure that all staff complete their tasks to the standards determined in work schedules and to elevate any on-going issues to the Soft Services Manager where necessary.
• Conduct regular Health & Safety inspections and take corrective action where issues have been raised.
• Ensure that Health & Safety standards are maintained in the department and ensure effective implementation of Health & Safety Policies and Procedures.
• Conduct risk assessments as required in line with company procedure with the support of line manager where necessary.
• Develop safe work instructions where necessary.
• In the absence of the line manager, must communicate with the client as maybe required.
• Undertake any other duties as may be agreed between the line manager and the service providers.
• Ensure that all staff has access to the appropriate resources and equipment to carry out their role.
• Provide flexible cover for the Soft Services Manager when required.

Skills

Team player

Attention to detail

Deadline driven

MS Office

Communication

English fluency

Interpersonal skills

Problem solving

Adaptability

Shift work

Education

High School Diploma

BICSc or equivalent

Tools

MS Office

Excel

Job description

Date: Oct 17, 2026

Location: Dubaï, AE, 114190

Brand: KEOLIS

Contract Type: Permanent contract

Main Responsibilities

• Ensure the delivery of essential site services demonstrating excellent service at all times.
• Monitor third party service provider staff levels as per Keolis-MHI’s contractual requirements.
• Ensure that all areas are adequately services to assure compliance with applicable Service Level Agreements (SLAs).
• Conduct self and joint audits with Service provider representatives, to an agreed timetable and take appropriate action wherever a shortfall in standards is identified.
• Assist in delivering a service which adheres international best practice (e.g. USGB LEED, JCI Accreditation, etc.) and UAE environmental regulations.
• Ensure specialist sub-contractors are compliant with Keolis-MHI’s Code of Conduct, and are
• Providing efficient service in line with SLAs.
• Ensure that all subcontractors comply with relevant policies and procedures.
• Ensure all record keeping and documentation is completed in a systematic and timely manner.
• Ensure that all staff complete their tasks to the standards determined in work schedules and to elevate any on-going issues to the Soft Services Manager where necessary.
• Conduct regular Health & Safety inspections and take corrective action where issues have been raised.
• Ensure that Health & Safety standards are maintained in the department and ensure effective implementation of Health & Safety Policies and Procedures.
• Conduct risk assessments as required in line with company procedure with the support of line manager where necessary.
• Develop safe work instructions where necessary.
• In the absence of the line manager, must communicate with the client as maybe required.
• Undertake any other duties as may be agreed between the line manager and the service providers.
• Ensure that all staff has access to the appropriate resources and equipment to carry out their role.
• Provide flexible cover for the Soft Services Manager when required.

Key Skills

• Able to foster good relations with colleagues and other departments and be a good team player.
• Flexibility, excellent attention to detail and ability to identify key issues.
• Able to work under stringent deadlines and high pressure environment to meet deadlines.
• IT skills with full working knowledge of MS Office programs.
• Excellent communication, customer service, leadership and organisational skills.
• Clear communication in English, both verbal and written.
• Computer literacy – Knowledge and use of MS Office Systems, particularly Excel.
• Superior customer service skills, Strong interpersonal skills.
• Issue resolution abilities and decision making abilities.
• Excellent understanding of cleaning processes and monitoring of these processes and adaptable to change.
• Continuous improvement mentality.
• Ability to work in a team as well as independently.
• Flexibility to work on a shift basis 5 from 7 days a week with other team members to ensure a continuous service 24/7.

EXPERIANCE

• 3 years minimum experience in a similar role.
• 5 years minimum experience within a soft services department in a facilities management environment

EDUCATIONAL QUALIFCATION

• High School Diploma.
• Preferably with BICSc (British Institute of Cleaning Science) or equivalent.

Job Segment: Manager, Management