Social Media & Customer Support Executive

HAMASAT ACCESSORIES LLC; Sharjah; On-site; AED 48,000 - 90,000; Full time

Job summary

HAMASAT ACCESSORIES LLC in Sharjah is seeking a proactive Social Media & Customer Service Associate to respond to inquiries, manage accounts, and coordinate with the team to resolve issues. You will monitor WhatsApp Business and Instagram, create engaging content with Canva, schedule posts, and report on engagement, while maintaining a friendly, bilingual communication style in Arabic and English.

The ideal candidate has 1-3 years of experience, is highly organized, and comfortable multitasking

Qualifications

• 1-3 years of experience in customer service or social media management.
• Fluent Arabic and good English (written and spoken).

Responsibilities

• Reply to customer inquiries on WhatsApp and Instagram promptly and professionally.
• Manage and follow up on company social media accounts.
• Track orders inquiries and customer follow-ups.
• Coordinate with the team to resolve customer issues.
• Post and schedule content and report on engagement.

Skills

Strong communication

Organized

Multitasking

Fluent Arabic

Tools

Instagram

WhatsApp Business

Canva

Job description

• Reply to customer inquiries on WhatsApp and Instagram DMs and comments promptly and professionally
• Manage and follow up on company social media accounts
• Track orders inquiries and customer follow-ups
• Coordinate with the team to resolve customer issues
• Post and schedule content and report on engagement
• 1-3 years of experience in customer service or social media management
• Fluent Arabic and good English (written and spoken)
• Strong communication skills and a friendly tone
• Familiar with Instagram, WhatsApp Business, and basic content tools (Canva, etc.)
• Organized, responsive, and able to multitask