Social Media and Communication Specialist

QIMA Techhub Limited; Dubai; On-site; AED 167,000 - 279,000; Full time

Job summary

QIMA Techhub Limited in Dubai is seeking a Social Media and Communication Specialist to engage with potential clients, respond to inquiries, and promote the company through social media and digital channels.

You will monitor client needs, support renewal and participation processes, and collaborate with marketing and sales to drive growth, including content creation and short videos when needed.

Qualifications

• Arabic is the primary language; requires excellent communication with clients.
• Proactive and enthusiastic attitude with strong interest in social media and digital channels.
• Strong sales mindset with ability to understand client needs to achieve business objectives.
• Good persuasion and negotiation skills and customer service experience.
• Ability to take responsibility and work independently while contributing to a team.
• Sales or financial services or investments experience is a plus but not required.
• Experience in content creation, short videos, live broadcasting or on-camera appearances is desirable but not mandatory.

Responsibilities

• Engage with potential clients and follow up through electronic channels and phone calls, providing information about products and services and responding to inquiries.
• Monitor clients, understand their needs, evaluate suitable products/services, and convert prospects into active clients to meet company objectives.
• Maintain relationships with clients, monitor satisfaction, and support renewal and participation processes.
• Contribute to client acquisition and interact with them via social media platforms and digital channels.
• Assist in preparing digital content, such as short video clips and promotional content, per company needs.
• Collaborate with marketing and sales teams to support client acquisition and achieve business goals.

Skills

Arabic language

Social media

Communication

Sales mindset

Negotiation

Customer service

Team collaboration

Content creation

Job description

As a Social Media and Communication Specialist, your responsibilities will include:

• Engaging with potential clients and following up with them through electronic channels and phone calls, providing information about the company's products and services and responding to customer inquiries.
• Monitoring clients and understanding their needs, evaluating suitable products and services, and working on converting potential clients into active clients to achieve the objectives of the company.
• Maintaining good relationships with clients, monitoring their satisfaction and needs, and supporting renewal and participation processes.
• Contributing to client acquisition and interacting with them through social media platforms and digital channels.
• Assisting in preparing digital content, such as short video clips and promotional content, according to the company's needs.
• Collaborating with the marketing and sales team to support client acquisition and achieve business goals.

Skills

Requirements

1. Arabic is the primary language, with excellent communication and interpersonal skills with clients.
2. Proactive and enthusiastic personality, with a strong interest in social media and digital channels.
3. Strong sales mindset, with the ability to communicate with clients and understand their needs to achieve business objectives.
4. Good skills in persuasion and negotiation and customer service.
5. Ability to take responsibility and work independently while being part of a team.
6. Experience in sales or financial services or investments is an added advantage, but not a prerequisite.
7. Experience in content creation or short videos or live broadcasting or appearances in front of the camera is an added advantage, but not mandatory.
8. We welcome candidates who do not have prior experience in content creation, provided they have strong skills in sales and communication and are willing to learn.