SME Segment Leader - General Insurance

Howden; Dubai; On-site; AED 200,000 - 350,000; Full time

Benefits offered by this job

Medical insurance

Competitive salary

Job summary

Howden in Dubai seeks an experienced insurance professional to manage SME accounts across property and casualty lines, serving as the primary contact for client communications. The role requires a strong UAE regulatory understanding and a focus on service delivery and client retention.

You will lead a team supporting day-to-day client needs, assist the business development team, and work toward profitable growth while strengthening client relationships.

Qualifications

• Bachelor's degree in Business, Finance, Insurance or a related field.
• Minimum 5–8 years of insurance experience, handling SME accounts.
• Strong understanding of general insurance products, UAE market dynamics, and regulatory requirements.
• Verbal and written communication skills.
• Flexibility, adaptability, and ability to work under pressure.

Responsibilities

• Placement and management of SME accounts for property and casualty lines.
• Lead a team to support day-to-day client requirements and assist the business development team.
• Strengthen and grow account relationships and manage client retention.
• Build and maintain relationships with clients, understanding their business and culture.
• Consolidate and assist profitable growth of the client base within the region.
• Develop working relationships with insurers and negotiate commissions.
• Achieve renewal retentions per targets and prepare risk submissions.

Skills

Communication skills

Education

Bachelor's degree in Business, Finance, Insurance or related field

Job description

• Responsible for the placement and management of SME accounts for broking various classes of business on the property and casualty lines as well as the first point of contact for day-to-day communications with clients.
• Managing a team to assist with the day-to-day client requirements and assisting the business development team to close business.
• Strengthening and growing account relationships and managing relationships for SME clients.
• Building and maintaining relationships with the client with a good understanding of each client's business and culture.
• Accountable for consolidating and assisting with profitable growth and expansion of the client base within the region. Working closely with various teams and specialties with a focus on service delivery, client retention, and sustained growth.
• Developing and building working relationships with new and existing insurers.
• Negotiate on commission with Insurers.
• Achieve renewal retentions as per the targets set.
• Developing an understanding of client businesses by researching the industry or other opportunity analysis issues and preparing peer benchmarking studies for client.
• Understanding the risk profile, preparation of comprehensive risk submissions to markets, negotiating and concluding deals.
• Formulates innovative and profitable insurance structures and marketing strategies appropriate for the portfolio of clients.
• Adhere to company policies, procedures, and regulatory/ compliance requirements
• Role models behaviors to ensure there is appropriate engagement with Group Compliance requirements.

Requirements:

• Bachelor's degree in Business, Finance, Insurance or a related field.
• Minimum 5 - 8 years of insurance experience, handling SME accounts.
• Strong understanding of general insurance products, market dynamics, and regulatory requirements in the UAE.
• Verbal and written communication skills.
• Flexibility, adaptability, and ability to work under pressure.

What do we offer in return?

A career that you define, supported by a strong commitment to technical and soft skills training.

• We offer a comprehensive package of rewards and benefits - including great medical insurance, competitive salary, and more.

We provide a workplace where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

Our Culture: People First

Our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.

The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, marital status or family circumstances.