SME Program Manager Automation, Quick Commerce

Q-Express Documents Transport; Dubai; On-site; AED 300,000 - 420,000; Full time

Job summary

Q-Express Documents Transport is seeking a dynamic SME Program Manager to drive automation and efficiency across our quick commerce operations. You will identify opportunities, define solutions, and implement them with multiple teams to speed delivery and improve reliability for customers.

You will lead program plans, gather requirements, and manage cross-functional teams while tracking metrics and reporting progress to senior leadership.

Qualifications

• Strong analytical and problem-solving abilities.
• Excellent written and spoken communication and interpersonal skills.
• Proven track record delivering complex projects from initiation to closure.
• Experience with agile methodologies is a plus.
• Knowledge of quick commerce operations and logistics.
• 3+ years of data visualization and reporting tools experience.
• 3+ years cross-functional collaboration with tech and non-tech teams.
• 3+ years defining and implementing data-driven process improvements.
• 3+ years delivering end-to-end initiatives and communicating results to leadership.
• 3+ years driving process improvements and efficiencies.
• Experience in stakeholder management across multiple levels.

Responsibilities

• Develop and execute program plans for automation initiatives.
• Collaborate with stakeholders to gather requirements and define project scope.
• Lead cross-functional teams to deliver automated solutions.
• Monitor and analyze program performance metrics.
• Communicate progress and results to senior leadership.
• Identify and mitigate risks and dependencies.
• Drive continuous improvement in processes and systems.
• Stay abreast of industry trends and best practices in automation and quick commerce.

Skills

Analytical skills

Communication skills

Project management

Agile methodologies

Quick commerce logistics knowledge

Data visualization tools

Cross-functional collaboration

Data-driven process improvement

End-to-end delivery leadership

Stakeholder management

Job description

This role is for a dynamic and experienced SME Program Manager to drive the automation and efficiency of our quick commerce operations You will be responsible for identifying opportunities defining solutions and implementing them across various teams Your work will directly impact our ability to deliver faster and more reliably to our customers

Key Responsibilities

• Develop and execute program plans for automation initiatives
• Collaborate with stakeholders to gather requirements and define project scope
• Lead cross-functional teams to deliver automated solutions
• Monitor and analyze program performance metrics
• Communicate progress and results to senior leadership
• Identify and mitigate risks and dependencies
• Drive continuous improvement in processes and systems
• Stay abreast of industry trends and best practices in automation and quick commerce

Skills and Qualifications

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proven ability to manage complex projects from initiation to closure
• Experience with agile methodologies is a plus
• Knowledge of quick commerce operations and logistics
• 3+ years of data visualization and reports tools experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of