Showroom Sales Associate – Ceramics & Living Spaces

RAK Ceramics Ltd.; Dubai; On-site; AED 45,000 - 89,000; Full time

Job summary

RAK Ceramics Ltd. is seeking a Sales Associate to join our UAE Retail team. This role focuses on delivering an exceptional showroom experience through a personalized, solution-based sales approach while supporting the company’s leadership in the industry.

You will drive individual and store sales by building strong customer relationships, promoting products effectively, and ensuring a seamless customer journey within the showroom environment.

Qualifications

• Diploma or relevant certification required.
• 1-3 years of sales experience in retail or customer-facing environments preferred.
• Fluency in English required; multilingual candidates preferred.

Responsibilities

• Greet and engage showroom customers, advising on products and solutions based on needs.
• Showcase products and help customers discover transforming their living spaces.
• Build and maintain accurate customer information using CRM systems and manage relationships and follow-ups.
• Act as product and customer solutions expert among peers.
• Gather, analyze, and share customer feedback to improve the customer experience.
• Coordinate with Quality to resolve complaints and ensure timely closure.
• Influence internal and external stakeholders for a smooth customer journey.
• Stay updated on products and promotions to support customer interactions.
• Ensure compliance with store policies, cash handling, safety, and security standards.
• Promote upselling and cross-selling based on customer requirements.
• Monitor inventory levels and ensure proper display of products.

Skills

Excellent communication

Customer-focused mindset

Persuasion and selling

Team collaboration

Education

Diploma or relevant certification

Bachelor's degree is an advantage

Tools

CRM systems

Job description

RAK Ceramics Ltd. is seeking a Sales Associate to join our UAE Retail team. This role focuses on delivering an exceptional showroom experience through a personalized, solution-based sales approach while supporting the company’s leadership in the industry.

You will drive individual and store sales by building strong customer relationships, promoting products effectively, and ensuring a seamless customer journey within the showroom environment.