Shopping Experience Assistant - Cashier | IKEA

AlFuttaim; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Job summary

Al-Futtaim Retail is seeking a customer-focused Shopping Experience Assistant - Cashier to support IKEA store operations in Abu Dhabi, United Arab Emirates. You will handle cashier duties, assist customers, and help with service bookings and returns. The role requires at least two years of customer service experience, excellent English, and a proactive approach.

Arabic language skills are preferred. This on-site position offers a chance to contribute to a welcoming shopping environment within a

Qualifications

• High School Diploma required.
• Minimum 2 years of experience in a similar customer service role.
• Excellent proficiency in English is required.
• Arabic language proficiency is preferred.
• Strong communication and interpersonal skills.
• Ability to work proactively while maintaining accurate and efficient customer service operations.

Responsibilities

• Cashier operations and payment processing.
• Customer welcome and shopping assistance.
• Returns and exchange desk.
• Smaland customer service and child safety.
• IKEA service bookings and customer follow-up.
• Store procedures and operational support.

Skills

Customer service

English proficiency

Arabic (preferred)

Cash handling

Numerical accuracy

Communication skills

Interpersonal skills

Education

High School Diploma

Job description

Shopping Experience Assistant - Cashier | IKEA Job Snapshot - Role: Shopping Experience Assistant - Cashier - Location: Abu Dhabi, United Arab Emirates - Industry: Retail - Function: Retail-Counter Sales and Cashier - Experience: Minimum 2 years - Job Type: Full Time - Work Arrangement: On-site

Al-Futtaim Retail is looking for a customer-focused Shopping Experience Assistant - Cashier to support IKEA store operations in Abu Dhabi, United Arab Emirates. The role combines cashier responsibilities, customer service, information desk assistance, returns and exchanges, and coordination of IKEA customer services. The Shopping Experience Assistant helps customers enjoy a convenient and welcoming shopping experience while ensuring accurate transactions and compliance with store procedures. The position also involves assisting customers at Smaland, IKEA 's children 's play area, supporting service bookings, resolving routine complaints, and maintaining efficient customer service operations. The successful candidate will have at least two years of relevant customer service experience, excellent English communication skills, and a proactive approach to meeting customer needs.

Job Details - Country: United Arab Emirates - City: Abu Dhabi - Industry: Retail - Function: Retail-Counter Sales and Cashier - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

Key Responsibilities

• Cashier Operations and Payment Processing
  • Process customer payments in accordance with established cash-handling standard operating procedures.
  • Accept payments through cash, cheques, credit cards, vouchers, and automatic debit transactions.
  • Calculate, process, and record register transactions with 100% accuracy.
  • Count and record the cash float before trading begins and at the close of trading.
  • Maintain accurate cash records and ensure the safe custody of collected funds.
  • Follow company procedures for payment handling, transaction recording, and reconciliation.
  • Support efficient checkout operations while maintaining accuracy and customer service standards.
• Customer Welcome and Shopping Assistance
  • Greet customers warmly upon arrival and create a positive first impression of the IKEA store.
  • Ensure shopping tools, catalogues, bags, and trolleys are available to customers as appropriate.
  • Provide information and assistance to help customers navigate their shopping journey.
  • Respond promptly and courteously to customer enquiries and service requests.
  • Work efficiently to minimize queues and waiting times at customer service points.
  • Demonstrate a helpful, approachable, and professional attitude during customer interactions.
  • Support customer satisfaction by providing clear information and practical assistance.
• Returns and Exchange Desk
  • Handle customer returns and exchanges in accordance with IKEA policies and procedures.
  • Ensure customers experience an efficient, straightforward, and positive returns and exchange process.
  • Address routine customer complaints promptly and professionally.
  • Escalate complaints requiring management intervention to the Duty Manager.
  • Prepare daily, weekly, and monthly reports covering Returns and Exchange desk transactions.
  • Provide transaction reports for reconciliation with Accounts and analysis of sales trends.
  • Review information gathered through returns and exchanges to identify potential product faults, safety concerns, or transportation issues.
  • Resolve or report identified concerns through the appropriate channels.
  • Maintain accurate records of returns and exchange transactions.
• Smaland Customer Service and Child Safety
  • Welcome parents and children arriving at Smaland.
  • Explain the play area 's admission policy clearly, politely, and professionally.
  • Follow established procedures to help maintain a safe environment for children.
  • Treat children 's safety as a priority throughout Smaland operations.
  • Make announcements or page parents when issues arise involving children in the playroom.
  • Respond appropriately to parent enquiries and operational concerns.
  • Maintain a welcoming and professional approach when communicating with families.
• IKEA Service Bookings and Customer Follow-Up
  • Assist customers with booking IKEA Home Delivery services.
  • Coordinate customer requests for furniture Assembly services.
  • Support Measurement service bookings in accordance with established procedures.
  • Follow up on out-of-stock articles in the self-service area.
  • Provide customers with relevant information about available IKEA services.
  • Ensure service bookings and related transactions follow approved system procedures.
  • Coordinate customer requests efficiently to support a smooth shopping experience.
• Store Procedures and Operational Support
  • Follow company policies and standard operating procedures across cashier and customer service activities.
  • Maintain accurate transaction records and complete required operational reports.
  • Support the smooth functioning of information desk and customer service operations.
  • Communicate recurring customer concerns and operational issues to the appropriate team members.
  • Contribute to an organized and efficient store environment.
  • Support customer satisfaction through consistent service standards and attention to detail.

Required Skills and Competencies

• Excellent customer service and interpersonal skills.
• Strong verbal communication abilities.
• Excellent proficiency in English.
• Arabic language proficiency is preferred.
• Ability to handle customer payments and maintain accurate transaction records.
• Good numerical accuracy and attention to detail.
• Strong problem-solving skills for routine customer complaints and service issues.
• Proactive approach to managing responsibilities and addressing customer needs.
• Ability to remain courteous and professional during busy trading periods.
• Effective time management and task prioritization skills.
• Ability to follow established policies, procedures, and system requirements.
• Customer-focused attitude with a commitment to satisfaction and loyalty.
• Ability to communicate effectively with customers, colleagues, and management.

Qualifications and Experience

• High School Diploma is required.
• Minimum 2 years of experience in a similar customer service role.
• Demonstrated ability to resolve routine customer complaints and provide effective customer assistance.
• Excellent proficiency in English is required.
• Arabic language proficiency is preferred.
• Strong communication and interpersonal skills.
• Ability to work proactively while maintaining accurate and efficient customer service operations.

What Success Looks Like

The Shopping Experience Assistant - Cashier contributes to a positive IKEA shopping experience by combining accurate payment processing with attentive customer support. Success in this position includes maintaining transaction accuracy, reducing customer waiting times, handling returns and exchanges efficiently, and ensuring that customers receive appropriate assistance with store services. The role also requires consistent adherence to cash-handling procedures, responsible support of Smaland safety requirements, and effective communication with customers and management.

About Al-Futtaim Retail

Al-Futtaim Retail is part of Al-Futtaim Group, a diversified regional business with a legacy spanning more than 90 years. As a leading retail operator, Al-Futtaim Retail partners with internationally recognized brands, including IKEA, ACE, Marks & Spencer, and the Inditex Group, serving customers across the Middle East, North Africa, and Southeast Asia. The business has also introduced brands such as Watsons and Kiabi to markets across the region. Al-Futtaim Retail continues to invest in digital innovation, artificial intelligence, customer experience, and loyalty platforms to develop its retail operations. Its workforce represents more than 100 nationalities across over 10 countries, bringing together people with diverse backgrounds and professional experience. The company encourages collaboration, professional development, and opportunities for employees to contribute to the future of retail.

About Al-Futtaim Group

Established in the 1930s, Al-Futtaim is a privately held regional business headquartered in Dubai, United Arab Emirates. The Group operates across more than 20 countries in automotive, financial services, real estate, retail, and healthcare. With more than 40,000 employees and partnerships representing over 200 recognized international brands, Al-Futtaim focuses on customer experience, innovation, sustainable growth, and long-term value creation. Its purpose is to enrich lives and elevate communities through responsible business practices and continued development.