Services Specialist - Customer Service Management

GE Vernova, Inc.; Dubai Emirate; On-site; AED 240,000 - 360,000; Full time

Job summary

GE Vernova in Dubai seeks a skilled SAP/Finance professional to manage OTR processes, SAP project setup for hardware and services, and cross-functional cooperation to ensure accurate revenue recognition and invoicing.

The role requires strong English communication and a background in SAP ERP systems, with a focus on regional tax and audit support in the UAE.

Qualifications

• Bachelor's degree from an accredited university or college.
• Minimum of 3 years of experience in SAP ERP systems or a related field/ system.
• Fluent English (written & spoken).

Responsibilities

• Oversee OTR process, bookings, revenue recognition, and continuous improvement.
• Create, structure and maintain SAP projects for hardware and services.
• Resolve technical issues in ERP, coordinating with the DT team.
• Assist billing team with invoicing and tax compliance.
• Support audit processes and tax invoicing, including regional requirements.
• Generate PO requisitions and support accounts payable.

Skills

Fluent English

Education

Bachelor's degree

Job description

Job Description Summary

Job Description Summary You will be the primary point of contact for internal Project Managers and Service Managers ensuring seamless communication and high-quality service delivery. You will manage critical Projects and Services workflows, resolve internal process inquiries, and collaborate with cross-functional teams to exceed expectations. If you are a proactive problem-solver with a passion for customer success and a drive for operational excellence, we want to hear from you. Join us and help us deliver the reliable energy solutions that our customers depend on every day.

Job Description Key Responsibilities

• Responsible for all aspects of OTR process & tools, order bookings , revenue recognition reporting and continuous improvement.
• Responsible for all aspects of creating, structuring and maintaining projects in SAP for HW and Services projects.
• Own resolution of Technical issues in ERP, engaging and working with the DT team.
• Assist billing team with invoicing.
• Create cancel/rebill WF’s if needed (understand country specific rules for cancelling invoices and other relevant financial implications)- Request invoices and credit notes from the billing team, and invoices dispatch and coordination with e-invoicing teams to comply with country specific Tax regulations.
• Support the SAP IBS process for billing internal orders and all related tasks.
• Regional country Specific Tax invoicing support - point of contact with Tax Team and DT team.
• Regional Statutory audit support for internal and external audits not limited to SOX audit, ISO audit, or various statutory audits happening quarterly and annually as decided by the business.
• Support development of financial instruments on a project by project basis such as support in Letters of credit negotiation, communication with Banks and supporting Bank guarantee issuance tasks as requested by Project Manager or Service Manager.
• Generate PO requisitions to external suppliers and manage good receipts when necessary.
• Follow up with Accounts payable teams /raise tickets to help resolve vendor payable issues related to Banking details mismatch or invoices submission errors.
• Understand revenue recognition lag rules for recognizing revenue each quarter (Ship Dates Vs Rev Rec Dates).
• Run project through TECO checklist to make sure there are no outstanding issues (financial and project completion checks).
• Drive resolution with SM/ PM's to correct project defects such as missing plan cost, incorrect plan revenue and other details in SAP ERP system.
• Support orders booking , revenue recognition and billing process for Non-SAP countries as per process.
• Support PM's on project metrics to decrease unbilled and past due receivables – cash Management.
• Support with all in country Arabic language requirements such as SAP Saudi Text updating, Invoices translation, Saudi VAT portal coordination, Customer Master KYC processes to be completed in Arabic language and other Arabic language support required from time-to time.
• Support the business in completing monthly, quarterly and annual tasks related to order booking, revenue recognition and invoicing to ensure accurate financial reporting.
• Ad hoc assignments as requested by Services or Project Management leaders.

Required Qualifications

• Bachelor's degree from an accredited university or college.
• Minimum of 3 years of experience in SAP ERP systems or a related field/ system.
• Fluent English (written & spoken).

Desired Characteristics

• Minimum of 3 years of experience in Finance or /and operations support Project Builder module in SAP.
• Strong oral and written communication skills.
• Prior experience in a financial background with P&L experience is preferred.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Established project management operations support skills.

Additional Information

• Relocation Assistance Provided: No

Relocation Assistance Provided: No Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it. If we want our energy future to be different…we must be different. Our mission is embedded in our name. We retain our treasured legacy, GE, "Ver" / "verde" signal Earth's verdant and lush ecosystems. "Nova," from the Latin "novus," nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. Together, we have The Energy to Change the World. www.gevernova.com