Field Service Manager - Technical Support

AL7957 Grid Solutions Middle East FZE; Dubai; On-site; AED 300,000 - 600,000; Full time

Job summary

GE Vernova, Inc. is seeking a senior professional to lead post-sales GIS operations, provide strategic project oversight, and drive execution within a global energy tech context. The role requires directing staff, coordinating cross-functional teams, and ensuring quality and timeliness in GIS projects.

Travel up to 20% is anticipated, with strong leadership and English communication essential. Candidate should bring extensive GIS experience and a track record of delivering complex projects in a

Qualifications

• Bachelor's degree or equivalent significant experience in a relevant field.
• 10 years’ GIS field experience or 5 years in GIS coordination or GIS project management.
• Effective English communication and leadership and project oversight capabilities.

Responsibilities

• Lead and develop talent; direct staffing and performance development.
• Apply technical knowledge to execute policy/strategy and improve processes.
• Coordinate with teams; propose solutions beyond set parameters for complex GIS projects.

Skills

Leadership

English communication

Project oversight

Travel readiness

Education

Bachelor's degree or equivalent significant experience

Job description

Job Description Summary

Post Sales support regarding customer issues. This can include repairs (both returns and field), technical support or a field service or other service request Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results. The job allows modification of procedures (if validated by a formal approved derogation) and practices covering work if the end results meet standards of acceptability (quality, volume, timeliness etc.).

Job Description Key Responsibilities

Support the resolution of post-sales technical customer issues. A job at this level requires a people leader with ability to hire and develop talent. Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of technical discipline and analytical thinking and technical experience to execute policy/strategy. Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market. Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Use multiple internal and limited external sources outside of own teams to arrive at decisions. Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explain information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

Required Qualifications

Bachelor's degree from an accredited university or college, or equivalent significant experience. Minimum of 10 years’ experience on Gas Insulated Switchgear (GIS) in the field or 5 years as GIS technical coordinator or 5 years on GIS Project Management. Demonstrated leadership and project oversight skills. Effective communication skills in English. This role requires up to 20% travel.

Desired Characteristics

Having strong existing network or the ability to proactively develop new professional connections. An understanding of power transformers is desirable. Clear communicator who excels in customer-facing environments. Skilled problem-solver capable of close project oversight, ensuring that all documentation, planning, and execution phases. Ability to build consensus through diplomatic engagement, coupled with established project management skills.

Additional Information

• Relocation Assistance Provided: No

Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it. If we want our energy future to be different…we must be different. Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. Together, we have The Energy to Change the World. www.gevernova.com