ServiceNow Enterprise Architect: ITSM & Data

Duncan & Ross; Abu Dhabi; On-site; AED 300,000 - 540,000; Full time

Job summary

Duncan & Ross seeks an Enterprise Architect to design and govern enterprise-wide architecture with a primary focus on ServiceNow. The role requires extensive experience in ITSM, ITOM, ITAM and managing large deployments, while optimizing asset management processes and integrating AI and data architecture.

You will lead architecture governance, mentor service teams, drive standards and roadmaps, and collaborate with business leaders to deliver scalable, secure solutions across ERP and CRM systems.

Qualifications

• 10+ years of enterprise architecture experience with a strong ServiceNow focus.
• Proven track record in managing managed services engagements and ITSM implementations.
• Hands-on IT Asset Management experience and platform optimization.
• Knowledge of data architecture, AI solutions, and integration frameworks.

Responsibilities

• Provide Enterprise Architecture leadership and develop standards, principles, and roadmaps aligned with business goals.
• Architect and oversee large ServiceNow implementations including ITSM, ITOM, ITAM, and custom modules.
• Manage relationships with managed service providers and ensure SLA/KPI delivery.
• Design and implement ITSM processes and IT Asset Management strategies per ITIL best practices.
• Architect data management, AI integration, and cross-system integration (ERP, CRM, cloud services).
• Engage stakeholders and present architecture proposals to senior management.
• Drive continuous improvement and stay ahead of technology trends.

Skills

Analytical skills

Problem solving

Communication

ServiceNow expertise

Education

Bachelor's or Master's in Computer Science / Information Technology

ServiceNow Certifications (e.g., CSM, ISteph)

ITIL Certification

Job description

Duncan & Ross seeks an Enterprise Architect to design and govern enterprise-wide architecture with a primary focus on ServiceNow. The role requires extensive experience in ITSM, ITOM, ITAM and managing large deployments, while optimizing asset management processes and integrating AI and data architecture.

You will lead architecture governance, mentor service teams, drive standards and roadmaps, and collaborate with business leaders to deliver scalable, secure solutions across ERP and CRM systems.