ENTERPRISE ARCHITECT

Duncan & Ross; Abu Dhabi; On-site; AED 300,000 - 540,000; Full time

Job summary

Duncan & Ross seeks an Enterprise Architect to design and govern enterprise-wide architecture with a primary focus on ServiceNow. The role requires extensive experience in ITSM, ITOM, ITAM and managing large deployments, while optimizing asset management processes and integrating AI and data architecture.

You will lead architecture governance, mentor service teams, drive standards and roadmaps, and collaborate with business leaders to deliver scalable, secure solutions across ERP and CRM systems.

Qualifications

• 10+ years of enterprise architecture experience with a strong ServiceNow focus.
• Proven track record in managing managed services engagements and ITSM implementations.
• Hands-on IT Asset Management experience and platform optimization.
• Knowledge of data architecture, AI solutions, and integration frameworks.

Responsibilities

• Provide Enterprise Architecture leadership and develop standards, principles, and roadmaps aligned with business goals.
• Architect and oversee large ServiceNow implementations including ITSM, ITOM, ITAM, and custom modules.
• Manage relationships with managed service providers and ensure SLA/KPI delivery.
• Design and implement ITSM processes and IT Asset Management strategies per ITIL best practices.
• Architect data management, AI integration, and cross-system integration (ERP, CRM, cloud services).
• Engage stakeholders and present architecture proposals to senior management.
• Drive continuous improvement and stay ahead of technology trends.

Skills

Analytical skills

Problem solving

Communication

ServiceNow expertise

Education

Bachelor's or Master's in Computer Science / Information Technology

ServiceNow Certifications (e.g., CSM, ISteph)

ITIL Certification

Job description

Job Summary:

The Enterprise Architect is responsible for designing implementing and governing enterprise-wide architecture solutions with a primary focus on the ServiceNow platform. The role requires extensive experience in managing ServiceNow deployments driving ITSM best practices overseeing managed services engagements and optimizing IT Asset Management processes. Additional expertise in data architecture AI solutions and integration frameworks is highly desirable.

Key Responsibilities:

• Enterprise Architecture Leadership:
  • Develop and maintain enterprise architecture standards principles and roadmaps aligned with business objectives.
  • Lead architecture governance ensuring compliance with organizational policies and industry best practices.
• ServiceNow Platform Expertise:
  • Architect and oversee large-scale ServiceNow implementations including ITSM ITOM ITAM and custom modules.
  • Drive platform optimization scalability and integration with other enterprise systems.
  • Provide technical leadership and guidance to ServiceNow development and support teams.
• Managed Services Engagement:
  • Manage relationships with managed service providers ensuring service delivery meets agreed SLAs and KPIs.
  • Oversee transition transformation and ongoing operations of managed services engagements.
  • Develop strategies for service improvement and cost optimization.
• ITSM & IT Asset Management:
  • Design and implement ITSM processes and workflows in alignment with ITIL best practices.
  • Oversee IT Asset Management (ITAM) strategies ensuring accurate asset tracking lifecycle management and compliance.
  • Collaborate with stakeholders to enhance IT service delivery and support.
• Data AI and Integration Architecture (Bonus):
  • Architect data management solutions including data modeling governance and analytics.
  • Evaluate and integrate AI-driven tools and platforms to enhance business processes.
  • Design and implement integration architectures between ServiceNow and other enterprise systems (e.g. ERP CRM cloud services).
• Stakeholder Engagement:
  • Collaborate with business leaders IT teams and external partners to understand requirements and deliver effective solutions.
  • Present architecture proposals and recommendations to senior management.
• Continuous Improvement:
  • Stay abreast of emerging technologies industry trends and best practices.
  • Drive innovation and continuous improvement initiatives across the IT landscape.

Preferred Qualifications:

• Bachelors or masters degree in computer science Information Technology or related field.
• 10 years of experience in enterprise architecture with a strong focus on ServiceNow platform.
• Proven track record in managing managed services engagements and ITSM implementations.
• Hands-on experience with IT Asset Management and platform optimization.
• Knowledge of data architecture AI solutions and integration frameworks (preferred).
• ServiceNow certifications (e.g. Certified System Administrator Certified Implementation Specialist) are highly desirable.
• ITIL certification is a plus.
• Strong analytical problem-solving and communication skills.
• Ability to work collaboratively in a fast-paced dynamic environment.

Vertical

Technology