Service Supervisor - MTU

Al Masaood Power; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Al Masaood Power in Dubai seeks a senior service supervisor to lead and support projects per management directives. You will manage a service team, handle technical inquiries, and ensure quality and timely delivery of MTU product installations and field service.

The role requires a Bachelor/Master in Electrical or Mechanical Engineering, at least five years in a similar role, and strong project management, root cause analysis, and customer service skills.

Qualifications

• Bachelor and/or Masters Degree in Electrical/ Mechanical Engineering.
• Minimum of 5 years experience of the similar role.
• Project Management
• Root Cause AnalysisCustomer Service

Responsibilities

• Deal with technical inquiries from customers to colleagues whether in the capacity of your own knowledge or by assisting experts in providing the clarification.
• Possess the ability to lead, motivate develop and train the whole service team in achieving the goals.
• Responsible to keep spirits high, recognize and reward hard work , talent and success.
• Lead a team on any repair/assemble parts list quotation of MTU products either inhouse of at field service as and/ if required.
• Check installation of MTU products, setting to work and commission if MTU products together with customer representatives according to MTU standard and policies.
• Assist in ensuring quality control and order in work process in workshop and field regarding time to time management, attire of service staff and communication with customer (representatives)Upkeep the cleanliness of workplace inhouse and on site.
• Monitor that company’s service standards are followed at all times.
• Prepare reports as per required by the Manager
• Timeliness of deliveries.

Skills

Analytical skills

Critical thinking

Collaboration skills

English communication

Computer skills

Education

Bachelor and/or Masters Degree in Electrical/ Mechanical Engineering

Job description

Job Purpose

Lead and support any project as per management directives.

Core Responsibilities

• Deal with technical inquiries from customers to colleagues whether in the capacity of your own knowledge or by assisting experts in providing the clarification.
• Possess the ability to lead, motivate develop and train the whole service team in achieving the goals.
• Responsible to keep spirits high, recognize and reward hard work , talent and success.
• Introduce various motivation concepts to increase labor efficiency.
• Suggest ways to improve Service Quality
• Lead a team on any repair/assemble parts list quotation of MTU products either inhouse of at field service as and/ if required.
• Check installation of MTU products, setting to work and commission if MTU products together with customer representatives according to MTU standard and policies.
• Assist in ensuring quality control and order in work process in workshop and field regarding time to time management, attire of service staff and communication with customer (representatives)Upkeep the cleanliness of workplace inhouse and on site
• Help/guide your team members if additional requirements like CICPA or other gate passes are required for a work that is under your responsibility.
• Monitor that company’s service standards are followed at all times.
• Prepare reports as per required by the Manager
• Timeliness of deliveries

Job Support on:

• Diagnostics
• Dismantling of Engine Components
• Inspection & assess reusability of Parts
• Parts list and costing
• Lessen the cost & repair time management
• Prepare quotations, Secure jobs and assembly
• Ensure quality and prepare assembly, repair processes.
• Testing of engine or full test on site
• Job closing request, Inventory in WIP Closing
• Statutory duty to take care for the Health & Safety of themselves and others that may be affected by their actions or omissions at work.
• Accountable for implementing applicable quality, environmental, health and safety programs in their area of responsibility
• Any other duties assigned by the Manager

Background and Experience

• Bachelor and/or Masters Degree in Electrical/ Mechanical Engineering
• Minimum of 5 years experience of the similar role
• Project Management
• Root Cause AnalysisCustomer Service

Competencies and Skills

• Analytical skills
• Critical thinking
• Collaboration skills
• Good English communication skills
• Computer Skills