Service Manager / Service Specialist (Technical Support Manager)

MONTRANS Group of Companies; Dubai; On-site; AED 52,000 - 63,000; Full time

Benefits offered by this job

Salary plus commission of successful汇

5/2 working schedule

Office in Dubai

Professional development opportunities

MBA training opportunities

Job summary

MONTRANS Group of Companies in Dubai invites experienced professionals to join as Service Manager / Service Specialist (Technical Support Manager). You will lead technical support for analytics projects, analyze telemetry data, certify objects, and coordinate equipment updates with the technical department.

The role requires 1–3 years of relevant experience, strong English/Russian/Arabic language skills, and a proactive, client-focused approach.

Qualifications

• Higher (technical) education is required.
• Experience in transport monitoring and technical support is required.
• Good computer skills and knowledge of specialized software (Wialon, Omnicomm Online, Montrans.Online).
• Experience in selecting optimal solutions for customers and participating in projects.
• Knowledge of vehicle features and monitoring terminal settings.

Responsibilities

• Technical support for Montrans Analytics projects (implementation and support).
• Analyze incoming telemetering data and verify data completeness.
• Certify monitored objects and monitor data relevance.
• Coordinate equipment settings updates with the Technical Department; perform repairs as needed.
• Communicate with customers about deviations and collect feedback for improvements.
• Prepare monthly, quarterly, and annual analytical reviews based on outcomes.
• Document results in the service software.

Skills

Customer focused

Helpdesk PC user

Consulting

Handling a large volume of information

Negotiating

Technical support

Analytical research

Multitasking

Business communication

Education

Higher (technical) education

Tools

Wialon

Omnicomm Online

Montrans.Online

Job description

Service Manager / Service Specialist (Technical Support Manager)

up$1,400+

LLC Montrans

Cluster L, L2, Jumeirah Lake Towers (DMCC), Dubai, UAE

Cluster L, L2, Jumeirah Lake Towers (DMCC), Dubai, UAE

Work experience required:1–3 years

Full-time employment, full-time position

Due to headcount increase and development of the major projects in the region, the Montrans Company invites you to join its team!!!

Montrans today: The largest transport monitoring integrator and telematics service provider; it is a team of professionals focused on achieving results; Interesting projects enabling the employees to become part of something greater - professional and personal support of Kamaz Master team (multiple Dakar Rally winners), monitoring support of Toyota Motor in the Guinness Record project, introduction of new advanced technologies in the field of monitoring; Client base - 1,000+, including Norilsk Nickel, Aeroflot, Sheremetyevo Airport, East-West, StroyTransNefteGaz, StroyGazConsulting, Gazprom Aviation Company, Gasregion, Schlumberger, ARKS; A transnational company.

The team you will work in Technical experts, enthusiastic about their work, always ready to help colleagues and customers!

We value:

• Strong inter-personal skills, patience, attention to every client;
• Can-do attitude, thoroughness, promptness;
• Willingness to study the product, to enhance and develop together with the Company.

We expect that you have:

• Higher (technical) education;
• Experience in the field of transport monitoring, technical support;
• Good computer skills, knowledge of specialized software (Wialon, Omnicomm Online, Montrans.Online);
• Experience in selection of optimal solutions for customers, participation in projects;
• Knowledge of vehicle features, understanding of the settings of monitoring terminals.

Job functions:

• Technical support for Montrans Analytics projects (implementation and support);
• Analysis of incoming telemetering measurement data, validation and verification of data for completeness;
• Certification of monitored objects, monitoring of data relevance;
• Communication with the Technical Department of the Company (coordination of updating equipment settings, performing repairs);
• Communication with the customer on the subject of identified deviations, collecting feedback for functions to be improved;
• Month, quarter, annual reviews (analytical reports) based on the results of work with the company;
• Record of the results of work in the service software.

We offer:

• Employment under the applicable laws, benefit plan;
• Remuneration: salary+% of successful deal;
• 5/2 working schedule, from 9:00 a.m. until 6:00 p.m. (from 8 a.m. to 5 p.m.);
• Comfortable office, tea/coffee/biscuits, tightly-welded team of professionals;
• Tightly-welded team of professionals;
• Attention to every employee - meals, extra training (including MBA), rewards for achievements in professional activities;
• Advanced training, professional growth;
• Active corporate life in the Company;

Key skills

• Customer focused
• Helpdesk PC user
• Consulting
• Handling a large volume of information
• Negotiating
• Technical support
• Analytical research
• Multitasking
• Business communication

Advantages:

• Knowledge of English
• Ability to conduct project sales
• Knowledge of BI Analytics products
• knowledge of Russian
• knowledge of Arabic
• a valid driving license
• a private car

Thank you for your interest in our Company!!!