Service Engineer – ELV

Agile Consultants; United Arab Emirates; On-site; AED 134,000 - 201,000; Full time

Job summary

Agile Consultants is seeking a Service Engineer - ELV in the United Arab Emirates to perform preventive and corrective maintenance, testing, commissioning, and servicing of CCTV, ACS, gateway barriers, networking, and BGM systems. The role requires hands-on ELV experience and strong customer service to ensure reliable operation and SLA adherence.

The ideal candidate has 2–3 years in ELV and security systems, excellent troubleshooting skills, and the ability to maintain integrated building

Qualifications

• Bachelor's degree in Electrical, Electronics, Mechanical Engineering or related field.
• 2–3 years of ELV system service and maintenance experience.
• Strong CCTV knowledge and ACS/ Gate Barrier experience.
• Networking/IP-based systems experience.
• Background Music (BGM) systems experience.
• Excellent English communication and ability to document work.

Responsibilities

• Perform preventive and corrective maintenance on CCTV, ACS, Gate Barriers, Networking, BGM and related systems.
• Troubleshoot faults to ensure uninterrupted operation and log resolutions.
• Test, commission and verify ELV installations and system functionality.
• Monitor alarms, errors and system alerts; respond to service requests.
• Maintain maintenance reports, equipment logs and SLA compliance.
• Coordinate material needs and support maintenance activities.

Skills

ELV systems knowledge

Troubleshooting

Teamwork

English proficiency

Education

Bachelor's degree in Electrical/Electronics/Mechanical Engineering

Tools

Microsoft Office

IP-based Networking

Job description

Job Code: 357/001/476 Industry: ELV / Security Systems Number of Openings: 3

Our client is seeking a Service Engineer - ELV to perform preventive and corrective maintenance, troubleshooting, testing, commissioning, and servicing of CCTV, Access Control Systems (ACS), Gate Barrier Systems, Networking, and Background Music (BGM) Systems. The successful candidate will ensure reliable system performance, respond promptly to customer service requests, and maintain compliance with service agreements and applicable industry standards.

The ideal candidate will have hands-on experience with ELV and security systems, strong technical troubleshooting skills, and the ability to maintain integrated building systems while delivering excellent customer service and meeting service level agreements.

Responsibilities

• Perform periodic preventive and corrective maintenance on CCTV, Access Control Systems (ACS), Gate Barrier Systems, Networking, BGM, and other customer installations.
• Troubleshoot, diagnose, and resolve faults in ELV and security systems to ensure uninterrupted system operation.
• Perform testing, commissioning, and functional verification of ELV system installations.
• Monitor graphic stations for alarms, error messages, and system alerts.
• Respond promptly to customer service requests and ensure compliance with agreed service level agreements (SLAs).
• Maintain accurate project records, maintenance reports, and equipment performance logs.
• Report recurring technical issues to Team Leads and recommend appropriate corrective actions.
• Log faults, troubleshooting activities, and resolutions to minimize recurring system issues.
• Monitor the performance of existing systems and recommend upgrades or enhancements where appropriate.
• Coordinate material requirements to support maintenance and service activities.
• Ensure compliance with company procedures, local regulations, industry standards, and HSE requirements.
• Support the maintenance of Life Safety, Security, BMS, AV, ICT, ELV, and HVAC systems as required.

Requirements

• Bachelor's Degree in Electrical, Electronics, Mechanical Engineering, or a related field.
• Minimum 2-3 years of relevant experience in ELV system service and maintenance.
• Strong knowledge of CCTV Systems.
• Experience with Access Control Systems (ACS).
• Experience with Gate Barrier Systems.
• Knowledge of Networking infrastructure and IP-based systems.
• Hands-on experience with Background Music (BGM) Systems.
• Experience performing preventive maintenance, corrective maintenance, testing, commissioning, and troubleshooting of ELV systems.
• Excellent knowledge of Life Safety, Security, BMS, AV, ICT, and Fire Fighting systems.
• Strong troubleshooting and fault diagnosis skills.
• Ability to work under pressure with a proactive approach to resolving technical issues.
• Excellent teamwork and communication skills.
• Proficient in reading, writing, and speaking English.
• Proficiency in Microsoft Office applications.