Service Desk Engineer

TASC Outsourcing; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

TASC Outsourcing in Dubai seeks a UAE National Service Desk Engineer to deliver first-line IT support, incident management, and system monitoring for our IT infrastructure. You will work across teams to resolve issues, maintain SLA compliance, and support continuous improvement initiatives.

Ideal candidates have 0–2 years of IT experience, CCNA or equivalent certification, and familiarity with BMC or Zabbix monitoring. Strong English communication and customer service skills are essential.

Qualifications

• Bachelor's degree or diploma in Computer Science, Information Technology, or related field.
• CCNA or equivalent network certification.
• BMC or Zabbix administration certification.
• Experience with ITSM frameworks and service desk support processes.

Responsibilities

• Provide first-line support for hardware, software, and network incidents via ITSM tool.
• Monitor infrastructure health and respond to alerts using monitoring tools.
• Log, track, and document incidents and service requests following ITIL practices.
• Escalate complex issues to NOC and collaborate on root-cause analysis.
• Assist with basic network configuration tasks and participate in shift rotations.

Skills

ITSM

NOC operations

Troubleshooting

TCP/IP basics

Customer service

Communication

Education

Bachelor's degree or diploma in CS/IT

CCNA or equivalent network certification

BMC or Zabbix administration certification

Tools

BMC

Zabbix

AppDynamics

Dynatrace

Job description

Job Location: Dubai, United Arab Emirates

Date Posted: 9 October 2026

Job Reference/ID: JP-001647

Job Description / Role:

We are seeking a motivated UAE National Service Desk Engineer based in Dubai to deliver first-line technical support, incident management, and system monitoring for our IT infrastructure. You will work closely with cross-functional teams to ensure timely resolution of issues, maintain SLA compliance, and contribute to continuous improvement initiatives.

Key Responsibilities:

• Provide first-line support for hardware, software, and network incidents via ITSM tool
• Monitor infrastructure health using Zabbix and BMC tools, and respond to APM alerts
• Perform remote troubleshooting and fault diagnosis across desktops, servers, and network devices
• Log, track, and document incidents and service requests in accordance with ITIL best practices
• Escalate complex issues to the NOC or specialized teams while ensuring SLA targets are met
• Collaborate with colleagues to identify root causes and recommend process improvements
• Assist with basic network configuration tasks and ensure network fundamentals are upheld
• Participate in shift rotations, on-call schedules, and emergency response drills

Experience Required:

• 0–2 years of professional IT experience
• Experience with APM platforms such as AppDynamics or Dynatrace

Education Qualifications:

• Bachelor’s degree or diploma in Computer Science, Information Technology, or related field
• Cisco CCNA or equivalent network certification
• BMC or Zabbix administration certification

Skills Required:

• Working knowledge of ITSM frameworks and service desk support processes
• Familiarity with NOC operations and SLA management
• Hands‑on experience with BMC and Zabbix monitoring solutions
• Basic understanding of APM tools and incident management workflows
• Strong remote troubleshooting and problem-solving skills
• Solid grasp of network fundamentals (TCP/IP, routing, switching)
• Excellent written and verbal communication skills in English
• Strong customer service orientation and teamwork abilities

Employment / Job Type: Full Time

Nationality: UAE National (Emiratisation)

About the Company:

Dubai headquartered staffing and outsourcing company serving clients across the UAE, Saudi Arabia, and the wider Gulf. TASC provides contract and temporary staffing, permanent recruitment, managed services, payroll and visa administration, and outsourced retail and field teams across information technology, banking, telecommunications, retail, healthcare, construction, and business support functions.

Company Industry: Information Technology (IT) / Software

Closing Date: Not mentioned (apply as soon as possible)