Service Desk Engineer — Dubai (Entry-Level ITIL & APM)

TASC Outsourcing; Dubai; Sur place; AED 60 000 - 90 000; Plein temps

Résumé du poste

TASC Outsourcing in Dubai seeks a UAE National Service Desk Engineer to deliver first-line IT support, incident management, and system monitoring for our IT infrastructure. You will work across teams to resolve issues, maintain SLA compliance, and support continuous improvement initiatives.

Ideal candidates have 0–2 years of IT experience, CCNA or equivalent certification, and familiarity with BMC or Zabbix monitoring. Strong English communication and customer service skills are essential.

Qualifications

• Bachelor's degree or diploma in Computer Science, Information Technology, or related field.
• CCNA or equivalent network certification.
• BMC or Zabbix administration certification.
• Experience with ITSM frameworks and service desk support processes.

Responsabilités

• Provide first-line support for hardware, software, and network incidents via ITSM tool.
• Monitor infrastructure health and respond to alerts using monitoring tools.
• Log, track, and document incidents and service requests following ITIL practices.
• Escalate complex issues to NOC and collaborate on root-cause analysis.
• Assist with basic network configuration tasks and participate in shift rotations.

Connaissances

ITSM

NOC operations

Troubleshooting

TCP/IP basics

Customer service

Communication

Formation

Bachelor's degree or diploma in CS/IT

CCNA or equivalent network certification

BMC or Zabbix administration certification

Outils

BMC

Zabbix

AppDynamics

Dynatrace

Description du poste

TASC Outsourcing in Dubai seeks a UAE National Service Desk Engineer to deliver first-line IT support, incident management, and system monitoring for our IT infrastructure. You will work across teams to resolve issues, maintain SLA compliance, and support continuous improvement initiatives.

Ideal candidates have 0–2 years of IT experience, CCNA or equivalent certification, and familiarity with BMC or Zabbix monitoring. Strong English communication and customer service skills are essential.