IT Service Desk Engineer – Arabic Speaking | Dubai, UAE

cns-me; United Arab Emirates; Presencial; AED 134.000 - 201.000; Jornada completa

Descripción de la vacante

cns-me in Dubai, United Arab Emirates seeks an Arabic-speaking IT Service Desk Engineer to provide voice-based support with strong communication in Arabic and English.

You will troubleshoot Windows issues, assist with Microsoft 365, Active Directory, VPN connectivity, and basic networking, and record incidents using ITSM tools.

Candidates should have 3+ years of service desk experience and be ready to join within 30 days; salary to be discussed with recruiter.

Formación

• Three+ years of voice-based IT service desk experience.
• Ability to communicate in Arabic.
• Strong English communication.
• Experience providing technical support via calls and emails.
• Windows troubleshooting experience.
• Experience with Microsoft 365 and Active Directory.
• Knowledge of VPN troubleshooting and basic networking.
• Experience using ITSM ticketing tools.
• Available to join within 30 days.

Responsabilidades

• Provide IT service desk support through voice calls and email.
• Troubleshoot Windows operating systems and end-user issues.
• Assist users with Microsoft 365 applications and services.
• Support Active Directory-related user and access issues.
• Troubleshoot VPN connectivity and basic networking problems.
• Record, update, and track incidents using ITSM tools.
• Communicate technical solutions clearly in Arabic and English.
• Follow service desk procedures for incident handling and resolution.

Conocimientos

IT service desk

Windows troubleshooting

Microsoft 365

Active Directory

VPN troubleshooting

ITSM tools

Arabic language

English language

Communication skills

Herramientas

ITSM ticketing tools

Descripción del empleo

Location: Dubai, United Arab Emirates
Job Category: Information Technology, IT Service Desk, Technical Support, IT Infrastructure
Experience Required: 3+ years
Language Requirement: Arabic and English

Job Overview

An opportunity is available for an Arabic-speaking IT Service Desk Engineer in Dubai, UAE. The position is suitable for IT professionals with at least three years of voice-based IT service desk experience and strong communication skills in both Arabic and English.

The successful candidate will provide technical support through phone calls and emails, troubleshoot Windows-related issues, and assist users with Microsoft 365, Active Directory, VPN connectivity, and basic networking. Experience with IT service management (ITSM) ticketing tools is also required to support efficient incident tracking and resolution.

Candidates must have relevant service desk experience and be available to join within 30 days. Applicants should include their current salary and notice period when submitting their application.

Key Responsibilities

• Provide IT service desk support through voice calls and email.
• Troubleshoot Windows operating system and end-user technical issues.
• Assist users with Microsoft 365 applications and services.
• Support Active Directory‑related user and access issues.
• Troubleshoot VPN connectivity and basic networking problems.
• Record, update, and track incidents using ITSM ticketing tools.
• Communicate technical solutions clearly to users in Arabic and English.
• Follow service desk procedures for incident handling and resolution.

These responsibilities reflect the advertised role; the employer has not provided a complete formal job description.

Job Requirements and Qualifications

• Minimum of three years of voice‑based IT service desk experience.
• Ability to communicate in Arabic.
• Strong English communication skills.
• Technical support experience through calls and emails.
• Working knowledge of Windows troubleshooting.
• Experience with Microsoft 365 and Active Directory.
• Knowledge of VPN troubleshooting and basic networking.
• Experience using ITSM ticketing tools.
• Availability to join within 30 days.

Salary and Benefits

The employer has not disclosed a salary range or detailed benefits package. Applicants are required to provide their current salary and notice period when applying. Candidates should confirm the offered compensation and benefits directly with the recruiter.

Career Growth and Professional Development

This role offers an opportunity to strengthen experience in enterprise IT support, incident management, Microsoft 365, Active Directory, and IT service management processes. Specific training programs, certification support, and formal career progression opportunities have not been specified by the employer.

Job Location

Dubai, United Arab Emirates