Service Desk

Noor Al ain Group , FM; Abu Dhabi; Vor Ort; AED 89.000 - 134.000; Vollzeit

Zusammenfassung

Noor Al ain Group , FM in Abu Dhabi, United Arab Emirates is seeking an IT Helpdesk Specialist to provide frontline user support via phone, email and chat.

You will troubleshoot hardware and software, escalate to the right IT team, and create/maintain support tickets while delivering excellent customer service.

The ideal candidate holds an associate degree in computer science and relevant certifications like CompTIA A+ and ITIL, with strong knowledge of Windows and macOS.

Qualifikationen

• Associate degree in computer science or related field.
• CompTIA A+ and ITIL certifications are preferred.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with Microsoft Office and other common desktop apps.
• Experience with remote desktop tools (TeamViewer, Remote Desktop).
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple tickets.

Aufgaben

• Provide technical support to end-users via phone, email, and chat.
• Troubleshoot hardware and software issues.
• Escalate issues to the appropriate IT team.
• Create and maintain support tickets.
• Provide excellent customer service.

Kenntnisse

Customer service

Excellent communication

Time management

Ausbildung

Associate degree in computer science or related field

CompTIA A+

ITIL certification

Tools

TeamViewer

Remote Desktop

Jobbeschreibung

Job Description:

Abu Dhabi - United Arab Emirates

Description

• Provide technical support to end-users via phone, email, and chat.
• Troubleshoot hardware and software issues.
• Escalate issues to the appropriate IT team.
• Create and maintain support tickets.
• Provide excellent customer service.
• contract duration is from 6 months to 12 months

Requirements

• Strong knowledge of Windows and Mac operating systems.
• Familiarity with Microsoft Office Suite and other common desktop applications.
• Experience with remote desktop tools such as TeamViewer and Remote Desktop.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and handle multiple tickets.

Education

• Associate degree in computer science or a related field.
• Industry certifications such as CompTIA A+ and ITIL are preferred.