Service Delivery Specialist

Remotedxb; Dubai; On-site; AED 335,000 - 469,000; Full time

Job summary

Remotedxb in Dubai is seeking an experienced operations professional to triage and resolve complex partner escalations in payroll, tax, and compliance. You will collaborate with cross-functional teams to deliver high-touch service to a major partner portfolio.

The role requires strong communication skills, data-driven decision making, and experience in a B2B SaaS or fintech setting in fast-moving environments.

Qualifications

• 5+ years in operations, service delivery, or support.
• Direct experience with payroll and/or tax operations.
• Experience in a B2B SaaS or Fintech organization.
• Proven ability to operate in high-complexity, fast-moving environments.
• Strong communication skills for technical and non-technical audiences.
• Experience using structured data to identify trends.

Responsibilities

• Triage and resolve complex partner escalations regarding payroll, tax, compliance, and money movement.
• Monitor partner Slack channels and respond with urgency and ownership.
• Deliver high-touch service to a concentrated portfolio of large partners.
• Analyze escalation trends to uncover root causes and recommend product or process improvements.
• Surface key themes, metrics, and risks to leadership to reduce partner friction.
• Partner cross-functionally with Operations, Product, and Engineering to streamline workflows.
• Maintain internal and partner-facing documentation to ensure alignment with evolving regulations.

Skills

Operations management

Customer service

Data-driven decisions

Cross-functional communication

Fast-moving environments

Education

Bachelor-level education

Tools

Slack

Claude Cowork

Notion

Zendesk

Job description

About the Company

Check is the inventor of embedded payroll, providing API infrastructure that allows partners to build and scale their own payroll businesses. They aim to simplify the complexity of payroll, tax, and compliance for employers of all sizes.

Responsibilities

• Triage and resolve complex partner escalations regarding payroll, tax, compliance, and money movement
• Monitor partner Slack channels and respond with urgency and ownership
• Deliver high-touch service to a concentrated portfolio of large partners
• Analyze escalation trends to uncover root causes and recommend product or process improvements
• Surface key themes, metrics, and risks to leadership to reduce partner friction
• Partner cross-functionally with Operations, Product, and Engineering to streamline workflows
• Maintain internal and partner-facing documentation to ensure alignment with evolving regulations

Requirements

• 5+ years in operations, service delivery, or support
• Direct experience with payroll and/or tax operations
• Experience in a B2B SaaS or Fintech organization
• Proven ability to operate in high-complexity, fast-moving environments
• Strong communication skills for technical and non-technical audiences
• Experience using structured data to identify trends
• Familiarity with Slack, Claude Cowork, Notion, and Zendesk