Senior Travel Program Executive

Informa Group Plc.; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company based in Dubai is seeking a Senior Travel Program Executive to join their team. The role involves negotiating travel contracts, managing inquiries, and ensuring high levels of customer service. Ideal candidates will possess strong negotiation skills and have 3-5 years of experience in the travel industry while showcasing excellent interpersonal skills and attention to detail.

Qualifications

• 3-5 years of experience in the travel industry.
• Strong negotiation skills in relation to Air and Hotel deals.
• Excellent verbal and written communication skills.

Responsibilities

• Investigate and respond to travel-related queries.
• Negotiate Air & Hotel Contracts.
• Manage pre and post travel queries.

Skills

Negotiation

Customer Service

Interpersonal Skills

Organisation

Communication

Job description

This position will be based in Dubai and require you to be in the office 3 days a week

Due to the successful implementation of a global travel management system and internal expansion, Informa is looking to recruit a Senior Travel Program Executive based in Dubai, UAE to join our friendly and busy team. This exciting new role is ideal for a Senior Travel Program Executive professional within the business travel industry, with excellent travel knowledge, strong negotiating, contracting and administrative skills as well as a key eye for detail. The role of the Senior Travel Program Executive encompasses a wide range of tasks in which no two days will be the same.

Duties include, but are not limited to:

• Investigate and respond to travel related queries in a timely and professional manner.
• Maintain shared email box to ensure efficient and quick responses to customer inquiries.
• Negotiate Air & Hotel Contracts for distribution and promotion on the corporate travel platform.
• Provide high levels of customer service and provide advice with complaint handling.
• Maintain the Online Booking Tool for colleagues.
• Build exceptional rapport with key stakeholders in the region and cultivate stakeholder engagement.
• Building and maintaining strong relationships with regional travel suppliers and partners.
• Assist with onboarding of new colleagues onto the travel system in the region.
• Manage pre and post travel queries.
• Assist with the maintenance of the Global Internal Intranet site.
• Analyse and compile monthly reporting

Desired Candidate Profile

Qualifications

The ideal Senior Travel Program Executive will have a passion for travel and a working understanding of the often-complex nature of business travel. You will be able to set and work to deadlines, with the ability to multi-task and attention to detail. The successful candidate will have excellent interpersonal skills, able to deal with a wide variety of clients with an impeccable manner. First-rate written and verbal communication skills are essential. The ideal candidate will have an experienced understanding of what the business traveller wants to experience with a commitment to good ethics and responsible travel. Managing internal stakeholder engagement, as well as building relationships with external vendors and suppliers. The ability to negotiate large commercial deals in the hotel and air field. This role would suit an experienced business travel executive looking for a fantastic role to further their career in the travel industry.

• 3-5 years of experience in the travel industry.
• Strong negotiation skills in relation to Air and Hotel deals along with commission and rebates.
• Strong administrative experience within a business travel organisation
• Great communicator (verbal, face-to-face, email) together with excellent customer service skills. Strong ability to build relationships and maintain them
• A passion for tall things travel
• Excellent organisation and numerical skills
• Able to juggle conflicting priorities
• Self-motivated and customer centric
• Ability to work independently and as part of a team.

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