Senior Trading Platform Support Engineer

Arrowpoint Investment Partners; Dubai; On-site; AED 420,000 - 640,000; Full time

Job summary

Arrowpoint Investment Partners in Dubai is seeking an experienced Trading Application Support Analyst to ensure the stability and performance of our trading platforms across multiple markets. You will work with portfolio managers, traders, technology teams, and vendors, handling first-level troubleshooting, on-call rotations, and system upgrades to keep execution smooth.

The role requires strong communication, SQL/API/FIX knowledge, and a proactive approach to problem management in a fast-paced,

Qualifications

• 5+ years of application support experience, ideally within a hedge fund, investment bank, or trading platform provider.
• Hands-on familiarity with front-office trading platforms and related tools.
• Strong troubleshooting across multi-system environments including vendor systems.

Responsibilities

• Act as the primary contact for trading application issues across proprietary and vendor platforms (eg. FlexTrade, Tradeweb or Trading Technologies).
• Proactively monitor system performance and health, identifying and resolving issues before they affect trading.
• Provide first-level troubleshooting for vendor and in-house applications, escalating complex cases when necessary.
• Manage escalation workflows and collaborate with vendors and internal teams to drive timely resolution.
• Build and maintain strong partnerships with external vendors to ensure efficient problem management.
• Develop and maintain clear documentation for troubleshooting and escalation processes.
• Partner with traders and middle office staff to align application configurations with business needs.
• Participate in system upgrades, enhancements, and UAT testing, ensuring seamless integration into production.
• Conduct regular system checks and performance analysis to optimize reliability and speed.
• Provide training and support to end-users on trading applications and tools.

Skills

Trading application support

Vendor management

SQL

APIs

FIX protocols

Tools

FlexTrade

Tradeweb

Orchestrade

Enfusion

TS Imagine

Trading Technologies

Job description

Arrowpoint Investment Partners in Dubai is seeking an experienced Trading Application Support Analyst to ensure the stability and performance of our trading platforms across multiple markets. You will work with portfolio managers, traders, technology teams, and vendors, handling first-level troubleshooting, on-call rotations, and system upgrades to keep execution smooth.

The role requires strong communication, SQL/API/FIX knowledge, and a proactive approach to problem management in a fast-paced,