Senior Tour Consultant / Tour Consultant (Outbound)

Al Tayer Travel; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading travel agency in Dubai is seeking a candidate with 4-6 years of experience in the travel industry. The role involves creating product packages, developing training modules, and enhancing customer service operations. The ideal candidate will have strong problem-solving skills and be able to lead a team effectively. This full-time position offers an opportunity to contribute to operational efficiency and develop a fully functional department.

Qualifications

• 4-6 years experience in the travel / Tourism industry.
• Ability to create training modules for staff and consultants.

Responsibilities

• Create product packages using best deals from suppliers.
• Develop new products and market effectively.
• Evaluate team product knowledge and sales figures.

Skills

Experience in the travel / Tourism industry

Creative problem-solving

Customer service skills

Team leadership

Education

IATA certification

Job description

Overview

To ensure operational efficiency of retail Leisure / Wholesale / Corporate / Conference segments by providing tactical support, product development, training modules to Consultants and Assistant Consultants; and be instrumental in evolution of the segment to a fully functional department.

Essential Roles and Responsibilities

• Create Al Tayer Holiday's product / packages using the best deals from the principals & suppliers
• Create detailed flyers on major tourist destinations; prepare Al Tayer Holidays World Travel Brochure; standardized formats for quotations, terms & conditions and standard operating procedures
• Develop One-Stop-Shop & Best-Buy Guarantee concepts; to provide company with competitive edge in the industry
• Source & partner overseas service providers such as tour operators, land transport operators, airlines etc., negotiate with them on prices, tour packages for group travel, terms of payment and other relevant details in order to develop new products and market the same for increasing business in a competitive environment.
• Receive and process customer feedback, at the end of their holiday, to gauge their views / opinions on the level & quality of service offered by Al Tayer Travels and scope for improvement, if any
• Review, recommendation, development or modification of standard operating procedures to enhance operational efficiency
• Periodic evaluation of team product knowledge and sales figures; monitoring objectivity by meeting with team; preparation of report for submission to line manager
• Enable junior staff to resolve customer service issues by troubleshooting / providing creative solutions and trainings
• Create and assess learning & development assignments / training modules for consultants and assistant consultants.

Skills and Experience

• 4-6 years experience in the travel / Tourism industry
• Additional qualifications in IATA certification would be an advantage

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service and Administrative
• Industries : Travel Arrangements

Note: This description excludes boilerplate and postings not related to the role and retains the core job information above.