Senior Technology Specialist

Remotedxb; Dubai; On-site; AED 100,000 - 167,000; Full time

Job summary

Grüns is seeking a hands-on Tech Support / ERP Administrator in Dubai to maintain ERP systems, manage order-to-cash processes, and coordinate system updates. You will collaborate with vendors, ensure data integrity, and support hardware and collaboration tools.

This role offers opportunities to lead technology improvement projects across the business. Ideal candidates have 2–3 years in tech support, strong troubleshooting skills, and ERP experience (Fulfil or Microsoft Dynamics).

Qualifications

• 2–3 years in technology support or similar role at a fast-growing company.
• Strong technical aptitude for troubleshooting complex hardware and software.
• Proven experience redesigning workflows or processes.
• Hands-on experience with ERP systems (e.g., Fulfil or Microsoft Dynamics).

Responsibilities

• Support and maintain ERP and enterprise systems and integrations
• Manage day-to-day order-to-cash processes across DTC and retail
• Coordinate system updates, patches, and upgrades with vendors
• Build and maintain QA checks for data and system integrity
• Provide first-layer tech support for hardware, software, and collaboration tools
• Manage cybersecurity protocols and business continuity planning
• Document process flows, system configurations, and training materials
• Lead technology improvement projects from requirements to post-live support
• Manage technology onboarding for new hires, including equipment and AI tools
• Partner with departments to evaluate and implement new technology tools

Skills

Technical troubleshooting

Workflow redesign

ERP systems

Hardware & software support

Tools

Fulfil ERP

Microsoft Dynamics

Job description

Responsibilities

• Support and maintain ERP and enterprise systems and integrations
• Manage day-to-day order-to-cash processes across DTC and retail
• Coordinate system updates, patches, and upgrades with vendors
• Build and maintain QA checks for data and system integrity
• Provide first-layer tech support for hardware, software, and collaboration tools
• Manage cybersecurity protocols and business continuity planning
• Document process flows, system configurations, and training materials
• Lead technology improvement projects from requirements to post-live support
• Manage technology onboarding for new hires, including equipment and AI tools
• Partner with departments to evaluate and implement new technology tools

Requirements

• 2-3 years in technology support or similar role at a fast-growing company
• Strong technical aptitude for troubleshooting complex hardware and software
• Proven experience redesigning workflows or processes
• Hands-on experience with ERP systems (e.g., Fulfil or Microsoft Dynamics)

About the Company

Grüns is a fast-growing brand dedicated to making foundational nutrition simple and convenient through nutrient-dense gummies formulated from 60 whole-food ingredients.