Senior Technician - IT Helpdesk

Remote DXB; Abu Dhabi; On-site; AED 70,000 - 110,000; Full time

Job summary

Remote DXB in Abu Dhabi is seeking a dedicated IT Helpdesk Support professional to join the GCAA IT Department. You will provide first-line technical assistance, triage incidents, and ensure high-quality services for all users in a fast-paced environment.

Key responsibilities include resolving hardware and software issues, maintaining user satisfaction, and delivering reliable support to keep operations running smoothly in the aviation sector.

Qualifications

• Experience in IT helpdesk or technical support roles.
• Strong troubleshooting skills for IT incidents.
• Ability to maintain high service quality standards.

Responsibilities

• Provide technical support for all IT incidents within the GCAA IT Department.
• Maintain high-quality support services for all users.
• Ensure a positive user experience while resolving IT-related problems.
• Troubleshoot and resolve hardware and software issues.

Skills

IT helpdesk

Troubleshooting

Customer service

Job description

Responsibilities

• Provide technical support for all IT incidents within the GCAA IT Department
• Maintain high-quality support services for all users
• Ensure a positive user experience while resolving IT-related problems
• Troubleshoot and resolve hardware and software issues

Requirements

• Experience in IT helpdesk or technical support roles
• Strong troubleshooting skills for IT incidents
• Ability to maintain high service quality standards