IT Service Desk Specialist

ZULEKHA HOSPITAL LLC; Sharjah; On-site; AED 67,000 - 100,000; Full time

Job summary

ZULEKHA HOSPITAL LLC is seeking an IT Helpdesk Support professional to serve as the first contact for users, diagnose issues, and document interactions. The role requires hands-on troubleshooting and escalation of complex problems while maintaining clear communication with users.

The ideal candidate has a minimum of 2 years in IT support, a preferred Bachelor’s degree in IT/CS, and certifications like CompTIA A+ or ITIL Foundation, with experience in a customer-centered environment.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• A minimum of 2 years of experience in an IT support or service desk role.
• CompTIA A+, ITIL Foundation, or equivalent certifications in IT service management.
• Experience in a customer-centric environment with strong interpersonal skills.

Responsibilities

• Serve as the first point of contact for users experiencing IT issues, ensuring prompt and professional support.
• Diagnose hardware and software problems with precision using structured troubleshooting.
• Document all user interactions and technical issues in the ticketing system, ensuring accuracy for future reference.
• Escalate complex issues to higher-level technical teams, maintaining communication with users throughout the process.

Skills

IT support

Customer service

Troubleshooting

Documentation

Communication

Education

Bachelor's degree in IT/CS

Tools

Ticketing system

ITIL tools

Job description

• Serve as the first point of contact for users experiencing IT issues, ensuring prompt and professional support.
• Diagnose hardware and software problems with precision, utilizing a structured troubleshooting approach.
• Document all user interactions and technical issues in the ticketing system, ensuring accuracy and completeness for future reference.
• Escalate complex issues to higher-level technical teams, maintaining communication with users throughout the process.

Desired Candidate Profile

• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• A minimum of 2 years of experience in an IT support or service desk role, showcasing a solid understanding of IT environments.
• CompTIA A+, ITIL Foundation, or equivalent certifications, demonstrating expertise in IT service management principles.
• Experience in a customer-centric environment, highlighting strong interpersonal skills and the ability to manage user expectations.