Senior Specialist – Business Analytics & Customer Onboarding

Core42; Abu Dhabi; Sur place; AED 320 000 - 520 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Yearly bonus

Exclusive discount cards (Esaad/Fazaa)

Premium family insurance

Learning & development access

Résumé du poste

Core42 in Abu Dhabi seeks a senior, individual-contributor to lead onboarding and licensing operations across Azure and other platforms. You will manage licensing lifecycles, verify approvals and contracts, and maintain audit-ready records while coordinating with partners and internal teams.

You will develop reports/dashboards, drive automation, optimize processes, and support procurement/finance with POs and invoicing. Strong analytical and stakeholder-management skills are essential.

Qualifications

• Bachelor's degree in information technology, business analytics, business administration, finance or related field.
• 5–7 years experience in onboarding, licensing or subscription operations, analytics, vendor management or sales ops.
• Experience managing cross-functional onboarding and software licensing lifecycles across Azure or comparable platforms.
• Experience producing operational reports, dashboards, reconciliations and insights; automate with data controls.
• Strong Excel, communication and stakeholder-coordination skills; familiarity with reporting/automation tools.

Responsabilités

• Coordinate onboarding and licensing services for customers, partners and internal users across Azure and other platforms.
• Manage licensing lifecycle from request validation through renewal, suspension and retirement.
• Validate approvals, contracts, billing details and supporting documents; maintain records.
• Monitor service levels, renewals, dependencies and risks; escalate delays and keep audit-ready records.
• Act as the ops contact for resellers, distributors and vendors; manage quotations, orders and renewals.
• Track partner actions, performance and issue resolution against SLAs; support procurement and finance with POs and invoices.
• Develop reports/dashboards for onboarding, licensing, renewals, utilization, cost and compliance.
• Identify bottlenecks, data issues and savings opportunities; translate findings into actions.
• Standardize manual tasks into controlled workflows; build automation for provisioning, renewals and reporting.

Connaissances

Onboarding operations

Licensing management

Stakeholder coordination

Reporting & analytics

Automation

Formation

Bachelor's degree in IT / analytics / business

Outils

Power BI

Power Automate

Power Apps

SharePoint

SQL

Excel

Description du poste

Core42, a leader in AI-powered cloud and digital infrastructure, is driving transformative technology solutions globally. Leveraging advanced resources and partnerships, Core42 empowers clients to harness sovereign AI infrastructure, especially in sectors with stringent regulatory needs. With a mission to redefine digital transformation, we combine sovereign capabilities with scalable, high-performance compute infrastructure, positioning Core42 at the forefront of AI innovation in the Middle East and beyond.

The opportunity

To lead customer, partner and internal-user onboarding across Azure and other software licensing platforms. Manage licensing operations, reporting, stakeholder coordination and automation to ensure accurate fulfilment, complete documentation and clear visibility of performance, risks, utilisation and costs. This is a senior individual-contributor role within Sales & Delivery Enablement Operations, reporting to the Manager, Reporting Automation & Data Management.

Your key responsibilities

Licensing and onboarding operations

• Coordinate onboarding and licensing services for customers, partners and internal users across Azure and other platforms.
• Manage the licensing lifecycle from request validation and provisioning through renewal, suspension and retirement.
• Validate approvals, contracts, billing details and supporting documents before fulfilment, and maintain accurate records.
• Monitor service levels, renewals, dependencies and risks; escalte delays and maintain audit-ready records.

Reseller and vendor management

• Act as the operational contact for resellers, distributors, publishers and technology vendors.
• Coordinate and validate quotations, orders, renewals, upgrades, cancellations, credits, pricing, terms and fulfilment.
• Track partner actions, exceptions, performance and issue resolution against agreed service levels.
• Support Procurement and Finance with purchase orders, invoices, billing reconciliation, renewal planning and corrective actions.

Reporting and analytics

• Develop reports and dashboards for onboarding, licensing, renewals, utilisation, cost, compliance and service performance.
• Analyse data to identify bottlenecks, underutilisation, duplicate assignments, renewal risks, data issues and savings opportunities.
• Track KPIs, service levels, trends and exceptions, and translate findings into management actions.
• Reconcile platform, reseller, contract, invoice, billing and customer data to support budgeting, forecasting, accruals and demand planning.

Automation and process improvement

• Standardise manual, repetitive and error-prone activities into controlled workflows.
• Build and maintain automation for intake, approvals, notifications, provisioning handoffs, renewals, reconciliation and reporting.
• Document business rules, controls, dependencies, exceptions and support procedures; monitor failures and coordinate fixes.
• Deliver scalable improvements with business and technical stakeholders, balancing speed, accuracy, compliance and service quality.

What we're looking for

A senior individual contributor with strong operational ownership, analytical thinking, attention to detail and stakeholder-management capability. The successful candidate will lead cross-functional workstreams, improve processes and controls, and support other analysts without direct people-management responsibility.

(a) Required skills / qualifications

• Bachelor's degree in information technology, business analytics, business administration, finance or a related field.
• 5-7 years of experience in onboarding, licensing or subscription operations, business analytics, vendor management, sales operations or a related function.
• Experience managing cross-functional onboarding and software licensing lifecycles across Azure or comparable platforms.
• Experience producing operational reports, dashboards, reconciliations and actionable insights, and improving processes through automation and data controls.
• Strong Microsoft Excel, communication and stakeholder-coordination skills, with working knowledge of reporting and automation platforms.

(b) Preferred skills / qualifications

• Power BI, Power Automate, Power Apps, SharePoint, Dataverse and Microsoft Excel.
• SQL, data modelling, API-based integrations and data-quality management.
• Process mapping, requirements gathering, user acceptance testing and operational documentation.
• Licensing compliance, subscription billing, renewals and vendor management.

Key performance indicators

• Request and licence-provisioning turnaround time.
• Percentage of requests completed within agreed service levels.
• Accuracy and completeness of licensing and reporting data.
• Licence utilisation and cost-optimisation opportunities identified.
• Reduction in manual effort and errors, supported by reliable automation and timely exception resolution.

What working at Core42 offers

With a diverse team of 1,100+ employees from 68 nationalities, we foster an inclusive, innovative and collaborative environment. At Core42, we foster a culture grounded in trust, accountability and high performance. We are united by our values: Grit, where we overcome challenges with resilience and determination, Passion, which drives us to pursue excellence in everything we do, and Impact, as we aim to inspire progress and create meaningful change. Our team members thrive in an environment where each person’s contributions propel us forward, and together, we commit to achieving extraordinary results.

• Competitive Salary: We offer an attractive salary package based on your skills and experience.
• Yearly Bonus: In recognition of your contributions, you will receive a performance-based annual bonus.
• Exclusive Discount Cards: Access special benefits with Esaad and Fazaa cards, offering discounts across a wide range of services.
• Premium Family Insurance: We provide comprehensive health coverage, including dental, vision and life insurance, ensuring the well-being of you and your family.
• Learning & Development: We offer access to top-tier learning platforms to help you grow in your career. Learn at your own pace with unlimited access to premium courses.